New High Volume Fax Poll

I for one do not understand the concept of adding faxing to a production unit. I have sold against this idea and it seems to me that having faxes in the mix of copying and printing is not a good thing. I can see more ways to sell agin it than fer it.

Neal:

Here's a few scenario's for faxing in the HV units:

Customer needs to lower costs, becuase they have a high volume of in-bound fax. Customer does not want to add another server to the mix.

Customer has graduated with you through the MFP's and has always gad a fax in his MFP and believes this is the right way to reduce costs.

Customer has remote facilities and through out the US and having someone else set up a fax server option to print to the 2051, and then maintain the fax server, does not make me feel that good.

JUst a few, I can list many reasons why they should not. However two of the biggest, is that everyone else has it and the customer of yours who needs and uprgade to a 45 and still needs to have his heavy fax volume supported.

Art

I think we need it to compete in that arena with Canon. I recently upgraded a customer from a 2045 to a 2060 and what I did was included a 1515F in the deal. The price point was still close to the Canon, I created enough added value to justify the cost. In this case there was space available where in some cases space is an issue.

i fully understand what you all are saying, however, it certainly can cause more headaches that it would be worth. I don't doubt the value can be shown, i just think that in providing solutions for a customer we need to step outside of the box instead of having it just because Canon or Konica Minolta or for that matter Oce' Imagistics has it. With the advent of the smaller mfp's that work so well I would rather build one into the mix and make the service/supply agreement included in a blanket along with the HV unit.

Actually, my issue came about because Imanage large corp client that is located outside of my territory. The customer needed to upgrae his 2045 that has a fax option to a 2051. Since have no control over the installation (located in Midwest), I did no trust anyone else installing a fax server solution, thus "my" need to have a High Volume unit with faxing.

Art

I can see reasons for having it and for not having it. I'm not saying that we need every feature offered by our competition, but I do feel we need this one. I'm getting more and more requests for faxing in this series.

In fact, we are placing a bid Monday where the customer specifically requested 50 CPM or higher with fax option. I know that we are the ONLY one bidding that does not offer this option.

Due to office space confinements, this customer will not consider other options.