New Chief Operating Officer Role
As we close out FY11 and complete our strategic planning for FY12, we will
continue our focus on expanding and strengthening our services business,
solutions portfolio and go-to-market strategy. It will be a continuous
journey to evolve our business model to services-led and
technology-enabled. Today's customer is looking for integrated solutions
to their business problems. They want technology innovation in hardware
and software combined with the expertise of a services team that can
integrate those solutions to best meet their workflow and business process
challenges.
We have made significant investments this past year in our services
business, including our global Managed Document Services (MDS)
infrastructure, a focus to IT Services, expansion of our production print
portfolio, as well as our vertical markets and 3-D selling approach. To
fully leverage our resources, we are announcing a change to our executive
leadership structure, effective April 1, 2012, that will provide an even
greater focus on our services transformation.
New Chief Operating Officer Role
I am pleased to announce that Martin Brodigan, Executive Vice President and
Chief Financial Officer, will take on a new role as Executive Vice
President and Chief Operating Officer, Ricoh Americas Corporation, to focus
on our sales and services delivery and ensure that we are providing
customer-focused, integrated solutions to drive our continued
transformation to a services-led organization. In addition to his
continued responsibility for Canada and Latin America, Martin will have
oversight for sales in our U.S. direct and dealer channels, as well as our
delivery of services and integrated solutions. Martin will continue to
report to me.
With this new role, our U.S. sales leaders for the direct and dealer
channels, as well as our Technology Services and Enterprise Services
Operations leaders will report to Martin. This includes our leaders in
Technology Services, IT Services, Professional Services and Managed
Services, to help ensure that we have seamless services delivery across all
channels. Martin's sales, solutions and services direct reports will
include:
Frank Borovsky, Vice President, IT Services
Jim Coriddi, Vice President, Dealer Division
Dave Greene, Vice President, Direct Sales
Glen Mandernacht, Vice President, Technology Services
Dan Nero, Vice President, Ricoh Technology Center
Kathy Weeks, Vice President, Enterprise Solutions Delivery
Allyn Williams, Vice President Enterprise Services Operations
As part of our sales and services delivery our lease financing strategy
remains critical, and Martin will continue to have responsibility for
leasing.
Chief Financial Officer Responsibilities
I am also pleased to announce that Gary Crowe, Vice President of Finance,
has been promoted to Senior Vice President and Chief Financial Officer for
Ricoh Americas Corporation, reporting to me. In this role, Gary will be
responsible for all Ricoh Americas Finance teams in the U.S., Canada and
Latin America. In addition to his current direct reports, Dennis
Dispenziere, Chief Accountant and Vice President, Planning & Reporting;
Tina Johns, Vice President, Internal Audit; and Vince Roma, Vice President,
Business Development will report to Gary.
Gary has been a key member of the finance team for over 11 years. He
joined IKON in the internal audit department, and was quickly promoted to a
Regional role as Vice President of Finance in the West. He then led the
internal audit department as Vice President, before taking on his current
role as Vice President of Finance for Ricoh's U.S. operations. He brings
strong experience and leadership to this role, and I'm looking forward to
working with him in this new assignment.
With the alignment of Enterprise Services Operations under Martin's new
role, we are eliminating the position of Vice President, Enterprise
Solutions. After 23 years, Vic Rainsford will be leaving the company to
pursue other opportunities. Throughout his career, Vic held various roles
of increased responsibility in the audit and finance departments, and
played an important role in the many strategic acquisitions that helped
form IKON. Most recently, Vic has been instrumental in building the
Enterprise Services organization and creating a synergy between
Professional and Managed Services. Vic will help transition our Enterprise
Services operations teams over the next 60 days. I would like to take this
opportunity to thank Vic for his many contributions to the organization and
to wish him well in his future endeavors.
I am confident that these changes will help provide even greater focus on our services-led transformation. Martin will
concentrate on the customer, and the related sales and services activities, which will allow me to more closely focus on our operations, integration and global alignment. My oversight will include supply chain, IT, legal, HR, finance, marketing, as well as strategy and operations. This is an important step as we continue our investments to expand our services
business and bring stronger alignment of growth initiatives to the field.
Please join me in congratulating Martin and Gary on their new roles.
Kevin Togashi
Chairman and CEO
Ricoh Americas Corporation
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