NelsonHall Launches NEAT Vendor Evaluation & Assessment Tool for Managed Service Program Outsourcing (MSP)

BOSTON & LONDON & PARIS--(BUSINESS WIRE)--NelsonHall, the leading global Business Process Services (BPS) and IT       Services (ITS) analyst firm, has today launched a new tool to assist       strategic sourcing managers in assessing vendor capability in contingent       workforce management, known as Managed       Service Program outsourcing (MSP).    

      This NelsonHall Vendor Evaluation & Assessment Tool (NEAT)       is now available to NelsonHall clients and is also available for a       period free-of-charge to buy-side organizations through NelsonHall       and through its partners SIG       and SSON.    

      The tool shows how MSP vendors are positioned overall, and within two       distinct market segments (i.e. areas of focus designed to meet specific       business requirements). These are Talent Management Focus and       Multi-Country Focus.    

      MSP vendors covered by this NEAT are Advantage       xPO, Alexander       Mann Solutions, Allegis       Global Solutions, Capita,        DCR       Workforce, Hudson,        KellyOCG,        Pontoon,       Resource Solutions, Rethink Talent Management, TAPFIN,       and Volt.    

      The NEAT tool for MSP is part of NelsonHall’s “Speed-to-Source”        initiative. The tool sits at the front-end of the vendor screening       process and consists of a two-axis model: assessing vendors against       their “ability to deliver immediate benefit” to buy-side organizations       and their “ability to meet future client requirements.”    

The NEAT evaluations are based on a combination of interviews with the       vendors and their clients. The vendors are scored against a wide range       of criteria, establishing a number of scenarios, each representing a       different business situation or client business need.    

      To add further value, the NEAT tool enables buy-side organizations to       input their own weightings and tailor the MSP dataset to their specific       requirements across 50 individual vendor evaluation criteria. Using the       interactive web-based tool, sourcing managers can configure the NEAT       evaluations according to their own priorities and business requirements       for service offerings, delivery capability, customer presence, benefits       achieved, and other criteria.    

      About NelsonHall:    

NelsonHall       is the leading BPS and ITS research firm with analysts in the U.S.,       U.K., and Continental Europe. The company takes a global approach to       analysis of vendors and outsourcing markets and is widely respected for       the quality and depth of its research.    

      In addition, with its “Speed-to-Source” initiative, NelsonHall is       helping buy-side organizations significantly reduce the time and cost       associated with BPS and ITS sourcing projects.