March 1, 2013
NEC Corporation of America Announces Closure of Document Solutions Division (DSD)
Dear Dealer,
NEC Corporation of America (NEC) is announcing the planned closure of its Document Solutions Division (DSD) business. NEC will continue to sell products as long as available until June 30, 2013 to NEC Document Solutions Authorized Dealers.
NEC made the decision to discontinue the document solutions line of business in North America in order to focus its resources on other aspects of its enterprise IT and network businesses. This development will not impact or affect NEC’s other enterprise and carrier business lines or its large base of customers in those markets.
Following is important information regarding the support available to you during this transition.
March 1 to June 30, 2013:
- As of March 1, 2013, all sales orders should be sent directly to NEC Customer Service, via the online NEC InProvide orders or faxed to 1-800-327-4947.
- Customer Service can be contacted by phone at 1-800-752-6275, option 2, or by email atcustomer_service@necam.com.
- Assistance with sales will be provided by Teri Branella who can be reached by phone at856-349-2151 or by email at teri.branella@necam.com.
- Until June 30, 2013, the NEC DSD diagnostic center will continue to provide technical support and warranty fulfillment. The DSD diagnostic center operating hours will now be from 7:30 am CST until 6 pm CST, phone 1-800-232-9632.
After June 30, 2013:
After June 30, 2013, supplies, parts, technical and warranty support for Konica Minolta and Kyocera equipment listed in the product matrix at the end of this document will continue to be available through the following:
|
Kyocera |
|
|
Click on the Konica Minolta link for contact information |
Contact Information to be provided |
Product Support Matrix
|
NEC Model |
OEM Equivalent Model |
Main unit |
Supplies / Parts Availability Estimate |
|
NEC IT45C6 (U39N) |
Konica Minolta C452 |
8 months from date of purchase. |
5 years from date of purchase. |
|
NEC ViVid 2020 (U18N) |
|
8 months from date of purchase. |
5 years from date of purchase. |
|
NEC IT8000 (U47N) |
Kyocera i8000 |
Main unit 36 mo or 4.8 million prints, whichever comes first. |
5 years from date of purchase. |
|
NEC IT5500 (U49N) |
Kyocera i5500 |
Main unit 36 mo or 1.8 Million prints, whichever comes first. |
5 years from date of purchase. |
|
NEC MyOffice C520 (J83N) |
|
8 months from date of purchase. |
3 years from date of purchase |
|
NEC MyOffice C350 (F44N) |
Konica Minolta C35 |
8 months from date of purchase. |
5 years from date of purchase. |
|
NEC IT1825 (C90N) |
|
8 months from date of purchase. |
3 years from date of purchase |
|
NEFAX 797 (U16N) |
|
8 months from date of purchase. |
3 years from date of purchase |
|
IT3640D (U24N), |
|
24 months from date of purchase |
5 years from date of purchase. |
|
NEFAX 671(F39N) |
|
8 months from date of purchase. |
3 years from date of purchase |
|
NEC IT3530 (C93N), |
|
8 months from date of purchase. |
5 years from date of purchase. |
|
NEC IT5050 (U11N) |
Kyocera 5050 |
12 months from date of purchase or 500,000 prints, whichever comes first. |
5 years from date of purchase |
|
NEC IT6030 (U12N) |
Kyocera 6030 |
12 months from date of purchase or 500,000 prints, whichever comes first. |
5 years from date of purchase. |
|
NEC IT8030 (U19N) |
Kyocera 8030 |
12 months from date of purchase. |
5 years from date of purchase. |
|
NEC IT6200 (U37N), |
Kyocera 620 |
12 months from date of purchase or 500,000 prints, whichever comes first. |
5 years from date of purchase. |
|
NEC IT5200 (U42N) |
Kyocera 520i |
12 months from date of purchase or 500,000 prints whichever comes first. |
5 years from date of purchase. |
|
NEC IT45C4 (U17N), |
Konica Minolta C451 |
8 months from date of purchase. |
5 years from date of purchase. |
We thank you for your business with NEC and ask that you contact us if you have any questions or require assistance during this transition.
Sincerely,
Harumi Ikeda
Executive Vice President
NEC Corporation of America
