MPW2400/2401

for copy mode if being used is this not programable in "syncr" mode. In reference to the print what application are you printing from, it is the windows print driver or plotbase?

Hi Art

It is only when printing, sorry.
They are using Autocad and also PDF and the windows driver

What version of Adobe??? Was there not an issue with a certain version if I remember. You can do a search here on the forums under the "find" tab. I'm pretty much out for the day now.

Art

I guess that they are usig the newest version of Adobe Reader for the pdf's, but I'll have to check

check on that and let me know it maybe the issue

I have now a test setup:

Acrobat reader 9.4.7
A PDF with a pagesize of 1050 x 446 mm
a 2401 with newest PS driver

When I send the job, the printer stalls and asks for a JIS format.
It is not possible to choose one of the rolls that sits in the trays.

Isnt it possible to use some sort of auto tray select on the 2401?

I am quite sure that I´m missing some basic settings, but I cant figure out what it is!

Andersand,

Have you checked for updates on Acrobat 9? I would also try Acrobat X or 8 (just make sure they are also updated). Even the free Acrobat Reader is good for a test.

Different versions of Acrobat all behave differently, and if they are not patched up to date they each have their own quirky problems.

Vince

Hi Vince
Thanks for answering. It is a reader, fully updated

Anders

You're using the PS driver right? Have you tried with the regular print driver. Another question does the system copy ok, meaning can you see the paper roll settings on the device?

Hi Art
Copy is ok
There is only PS for the 2401

Tnx!

are they mac users??

No, only Windows

I think this is a paper detection issue in Adobe. Can anyone else chome in this and lend a hand or have any additional ideas?