Group,
We have an MP1100 on trial with an opportunity for a big multi unit deal. Other than a few occasional jams, the machine has perfomed very well.
There is one issue however.
We keep getting an error that originally happened a few times and now is happening frequently.
After programming a job and starting the run the touchscreen will change and say "functional error" you must press the reset button and reprogram the job.
It is almost like a PC that has an error and automatically reboots.
Does anyone have an idea what this could be?
My service manager found an FEB that seemed to be related to the problem but it had to do with the toner feed tube and it being kinked and limiting the supply of toner when jobs are running. He perfomed the fix but the problem recurred about 30 minutes later.
Maybe a software problem or hard drive issue?
Two of my managers from our offices are going there first thing in the morning to try and troubleshoot. This is a very big deal and I would really appreciate any input.
John
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