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5 replies

MP C6004SP & Fax Routing to Folder

Art PostArt PostAdmin VIP

Had an interesting question posed to me and I don't know if there is a way to make a change with the MFP settings for Fax.

On occasions the customers server will go down, during the time that the server is down, incoming faxes will not route to the fax folder, they will then print.  The client can't have these faxes out in the open?

Is there a setting with the MFP that we could make a change that the faxes would not print but be kept on the hard drive until released?

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Old GloryOld GloryMaven VIP

The short answer is yes. It would have to be initiated by someone at the point of failure. I would teach someone there how to change things in the event that the server goes down with the intent of switching things back once the server is back on line. The incoming fax can either go to the Fax Document Server or there is such a thing as "Locked Fax". Like Locked Print, it stores the incoming fax in the copier harddrive until an authorized code is entered to release them. Don't ask me how to make either of these things happen because it has been too long but I'm pretty sure both of these options still exist.

Of course the profitable answer is to sell them on an efax account and ICE.

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