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MP C3500 Bypass Tray Printing

John RoofJohn RoofElite P4P'er
We installed an MP C3500 and once the printer was configured, the customer said that when they try to print multiple pages from any of the 4 trays, and press print, the machine beeps and says to change the settings in the bypass tray. I have tried to select the individual trays, as well as auto select and get the same outcome with the bypass tray. Is there a setting I am not seeing?
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John RoofJohn RoofElite P4P'er
The customer loaded the RPCS driver, and printed pages remotely just fine. I tested the settings down here, and from Word, it tried from the bypass tray, but when I printed an Exce doc, the page came out fine from tray 1. Light bulb came on and I checked the Page Settings in Word, and yes, the bypass tray was selected as default. I changed the setting to Auto Paper Select, and now all applications print fine. Thanks for your help. Now I have a happy customer.

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