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I've been hearing more manufacturers use term "subscription" services when releasing new MFP software/solutions (i.e. Ricoh's Cloud Workflow Solutions/Lexmark's Cloud Print Infrastructure). It sounds like the MFR is offering software/solutions as a monthly fee with no additional annual investment or long-term contract. 

Basically, wondering if this is different than previous cost structures or just a different way to capture the same revenue but as a recurring stream (vs. a lump sum)? Looking for more info on this trend if anyone can help. Thanks!

Lisa

 

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Well it's not exactly a subscription service.  Take Ricoh ICE for example, if a dealer wants to resell it, it's available for purchase for 1-5 year terms for a decent discount.  Now I've heard the same as you, that with the new intelligent series that users will be able to download apps and pay for them monthly.

Which leads to a heck of a lot of questions. Who gets the comp? Is a credit card info residing on the hard drive? Who's going to support it if it's downloaded directly from the manufacturer.  I doubt a dealer will support and app for a stinking couple of bucks every month.

Much to be answered and much to me learned with these new devices. Would love to hear from others on this!

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