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This is at my church and I need your help. They have a Muratex 6445 A4 device set for print and scan. Lately the MFP is losing the IP address and reverts to 000.000.00.000, and of course customer can't print. Sometimes rebooting the server, pc (worstation) and MFP does the trick. We just installed a new switch to see if that would solve the issue and it did NOT!! Any ideas, could it be the cable modem/router (two in one), thanx

Art
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Is it a static IP address or Dynamic?

If it is a static IP, I do not see any way that rebooting the server or workstation could affect the IP programmed in the machine.

Even if there's a conflict, the machine would still have the IP.

Also, if it's static, there is nothing the switch/model/router could have to do with the IP address.

If it's dynamic, then the device providing the IP could have an issue. In this case, I can't say if that's the server/modem/router.

Honestly, the most likely culprit here is the battery on the MFP. I'd guess the little coin-battery on the main board is dying and the IP address stored in NVRAM is being wiped out.

Pop it out, go to walgreens, buy a new one pop it in, replace settings and wait a day. If nothing happens, that was the problem Smile.
Art....looks like you found the culprit. My guess the modem was fine but the router would be what I would check. Usually once the IP on the MFP is set this will not change and should not zero out. What may be happening is you might be using a switch instead of a router...then your internet provider is using more intelligent DHCP servers that reset the IP address every 4 to 6 hours. Installing router will create an internal network with 192.168.xxx.xxx behind the firewall. I just did this today for one of my customers. Funny thing is this was never an issue for the first few months.
I'm guessing he was using a dynamic IP address which means the issue wasn't the machine "losing" it's IP, but the router reassigning a bad IP (000.000.000.000).

If a static IP was set in the MFP, the router being bad would not wipe out the IP address, but since the MFP was depending upon the router to provide the address, it had to take whatever the router provided, which was sometimes nothing.

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