- Hewlett Packard announced its last quarter’s financials:
- Worldwide revenue up 8% to $31.2 billion
- Americas revenue up 9% to $13.6 billion
- GAAP operating profit up 20% to $3 billion
- Enterprise storage and server revenue up 11% to $4.4 billion
- Imaging and Printing Group (printers and MFPs) revenue up 4% to $6.2 billion
- Printer/MFP supplies revenue up 1%
- Total printer units up 16%
- Commercial printer units up 11%
- Laser MFP units down 44% (HP has yet to launch the full line of Canon MFPs)
- Services revenue down 1% to $8.7 billion
- Notebook computer revenue up 25%
- Desktop computer revenue down 16%
- Hewlett Packard announced it is working with Royal Dutch Shell to create seismic sensors to find oil and gas deposits underground.
- At the Photo Marketing Association (PMA) show, Hewlett Packard launched the Photosmart ML1000D minilab. This product (which uses Edgeline color inkjet technology) will be marketed to photolabs (like those in local Walgreens, etc.). HP announced that it already won a large order for this product from Rossman, a chain store in Germany.
- Hewlett Packard announced ban on exports of non-working electronics to developing countries. (dead HP printers and MFPs can no longer be dumped in third world countries)
- Canon is preparing to launch 5 new b/w A3 MFPs, the imageRUNNER 2500 series. Details:
- will range from 20 to 45ppm
- will not utilize the new ADVANCE print controller technology
- will based on current imageRUNNER IR-3220 platform
- Canon filed a lawsuit that may hurt IKON. Details:
- Filed in Virginia Eastern District Court
- Patent infringement claim against Densigraphix of Montreal, Canada (office in New York)
- Densigraphix makes toner cartridges for Canon-made laser printers and MFPs
- IKON, a division of Ricoh, apparently recently became Densigraphix’s largest customer when IKON was cut off from buying toner from Canon when it sold out to Ricoh
- The patent in question, #7647012, describes design of a toner cartridge for a copier
- Densigraphix toners sell for 30% less than those made by Canon
- If Canon wins the lawsuit, IKON would be forced to buy supplies from Canon, most likely at list price
- A startup company in San Francisco announced that it wants to design control panels for copiers. Details:
- Company is named “Touch Revolution”
- Founded by former Apple Computer executive
- Uses Google’s Android operating system (which is used in cell phones)
- Linux based
- Wants to give copiers an “Apple iPhone-like touch interface”
- Will allow embedded software applications with full color graphical icons to launch or scan to
third party software
- Unknown if any copier manufacturers have signed up as yet for future MFP designs
- Lockheed Martin won a $500 million contract from the U.S. Census bureau to scan in approximately 160 million paper census forms. Lockheed will use 45 each of the IBML ImageTrac IV high speed scanners. The scanners will be installed in Baltimore, Phoenix and Jeffersonville, IN.
- Kodak launched its first new products since it acquired the Bowe Bell & Howell scanner division. The Truper 3210 and 3610 offer:
- 3210 has both flat bed and a 200 sheet document feeder
- 3610 is rotary only scanner
- Both are actually made by Panasonic
- Up to 90 pages per minute in color or b/w
- Scans both sides of original at same time
- Up to 15,000 originals per day
- Up to 11.9” x 17”
- 3210 document feeder can read an original up to 100’ long
- Ultrasonic multi-feed detection
- Multi-feed Ignore feature for scanning envelopes
- Can scan originals with sticky notes or photos attached
- Optional pre-scan imprinter
- 600x600dpi
- Advanced Color Dropout Technology to remove up to 6 colors in a multicolor document for optimal OCR, ICR and barcode recognition
- Bundled with Kofax VRS 4.5 Professional software for image enhancement
- Auto color detect
- Auto blank page removal
- Auto orientation
- 3610 has MSRP of $6995
- 3210 has MSRP of $8495
- Kodak also shipping the new Scan Station 500 offering:
- Network port
- 3,000 scans per day max duty cycle
- Voice Attachment allows users to send personalized audio messages alongside the scanned images
- Perfect Page Image Processing Technology
- 8” color LCD touch screen control panel
- Optional keyboard
- Base MSRP of $2495
- Optional flatbed scanner
- Optional connector for NSi AutoStore software
- Kodak announced that it signed a new loan agreement with Citicorp and Banc of America giving it access to $200 million. With the new funds, it paid down $125 million in debt to other lenders.
- Kodak announced it sold a NexPress S3000 production color system to Maes Printing Solutions of Belgium (ironically, Belgium is home to Punch Xeikon production color presses, a competitor to Kodak)
- Kodak announced it sold a Versamark VL2200 production color inkjet system to Vertis Communications.
- Kodak’s CREO division announced that the print servers now support MS Windows 7 and MAC OS X v10.6.
- Kodak announced that it signed a multi-year contract with Ricoh. Details:
- Ricoh & IKON branches will now be authorized to sell both Kodak Digimaster production b/w systems and NexPress production color systems
- Contract also includes Kodak Document Imaging Solutions and Unified Workflow Solutions
- Includes CREO print servers and PRINERGY production print workflow solutions
- IKON and Ricoh will offer service contracts for Digimaster products, but only Kodak can service the NexPress product
- Kodak claims to have 3,000 service technicians total in 120 countries
- Unknown how many RBS or IKON locations will have these products on display
- IKON, a division of Ricoh, at its recent open house at its San Antonio branch, had a guest speaker, David Cameron of Photizo Group, give a lecture on advantages of managed print services contracts. Also on hand was VP of Marketing for the San Antonio Spurs basketball team. Host was Craig Ruhland, VP of Sales for IKON.
- Ricoh now shipping the Aficio MP 4001 and 5001 digital b/w laser MFPs offering:
- 40 & 50ppm top speeds respectively
- MSRPs of $12,030 for MP4001 and $14,870 for MP5001
- 100 sheet document feeder with top scan speed of 61opm for b/w and 33opm for full color
- Does NOT scan both sides of original at same time
- 600x600dpi
- A3 offering up to 11”x17” paper size
- 22 second warmup time
- 4.1 second first copy out time
- Drum yield of 160,000 pages
- 30,000 page yield for black toner based on 5% coverage per page
- 200K/month max duty cycle
- Main unit weighs only 213.8 lbs.
- 8.5” color touchscreen control panel
- Two 550 sheet paper drawers standard
- Can add two more 550 sheet drawers for $1520
- 2,000 sheet letter size only drawer for $1570
- Can also add a 1,200 sheet side mount letter only paper deck for $1570
- Auto duplex standard up to 45lb. bond only
- Paper drawers can only hold up to 55lb. bond, but 100 sheet stack bypass
can hold up to 58lb. bond
- Can not handle 10 point stocks
- Built-in print/scan controller standard:
- 768MB RAM (no upgrades available)
- 40GB hard drive
- 533MHz processor
- 10/100BaseT & USB ports
- Optional 1000BaseT port for $340
- PCL print driver standard
- PostScript print driver is option for $920
- No XPS print driver available
- Optional hard drive overwrite kit for $420
- Optional hard drive encryption kit for $390
- Optional file format converter for hard drive document storage for $605
- actual maker unknown
- Scan to email/LDAP/HDD/folder/URL standard
- Optional Mail to Print feature allows user to send an email to unit for printing without need for print driver
- Comes standard with Personal Paperless Document Manager (relabeled Nuance OCR scan software) for single user, can add 4 more users for $200
- Optional 101 keyboard that pulls out underneath the color LCD for $449
- Optional App2Me software:
- create customized workflow
- combine/distribute/edit/create documents
- Optional fax board for $1150
- Up to 400dpi only
- Requires 32MB memory board for $185
- Can add two more fax lines for $650 apiece
- PC faxing standard
- Finishing options include:
- require bridge unit for $230
- 50 sheet corner stapling finisher for $1480
- 50 sheet multi-position stapling finisher for $2680
- Hole punch kit for $765
- Booklet making finisher for $4110
- Ricoh announced pricing for the PRO C720, which is 72ppm version of the C900 production color system. Details:
- Base MSRP of $104,099 for print only version
- Base MSRP of $121,098 for MFP version
- Optional $140 kit for embedded applications
- Optional embedded EFI Fiery, but does NOT offer a CREO option or external Fiery
- Does NOT offer optional perfect binder or ring binder
- 320K/month max duty cycle
- Ricoh is preparing to replace the current Aficio MP C6000 and C7500 color MFPs with the new C6001 and C7501 featuring:
- C6001 has top speed of 60ppm for color or b/w
- C7501 offers 70ppm color and 75ppm b/w speeds
- 1200x1200dpi
- Optional EFI Fiery
- Scan speeds up to 82ppm
- pricing and ship date not announced
- Konica Minolta Europe announced it is offering an option for its MFPs to allow for wireless remote care:
- Partnered with KPM and Jasper Wireless
- MFP can be equipped with a KPN Global SIM with transmits data from MFP to Konica Minolta service center
- Can transmit supply order, service call and meter read
- Countries included in wireless service option from KPN are Netherlands, Germany, Belgium, Spain & France
- Pricing not announced
- Konica Minolta UK (England) announced it will resell fax server software from Avanquest Solutions.
- DocuLex of Florida, maker of document management software, announced it won “Best Value for Price” recognition from BERTL.
- Qoppa Software of Atlanta, GA announced that it is offering PDF Studio 6.2 for Google Docs, allowing end users to create and edit PDF from Google Docs documents. MSRP of $95.00
- Equitrac announced that the new version 5 of Equitrac Professional cost recovery software will provide a “Scan to DMS” feature, allowing scanning directly into a document management system.
- Nuance Communications announced it has acquired MacSpeech, a maker of voice recognition software for Mac computers
- Solution software maker, Open Text Corp., (headquartered in Waterloo, Ontario, Canada), announced it plans on making multiple acquisitions in 2010. (Open Text in past bought Captaris RightFax)
- Nuance launched a free, downloadable PDF reader software, called “Nuance PDF Reader”. Nuance’s software is only 18MB, as compared to Adobe Acrobat Reader which is 45MB. It also is temporarily allowing end users free access to its cloud computing offering “Nuance PDF Document Conversion Service”, which takes MS Word and Excel files and converts them to PDFs.
- In a survey of businesses in Europe by BERTL, end users rated their favorite suppliers of managed print services. In order, here are top choices:
- Hewlett Packard
- Canon
- Xerox
- Ricoh
- Roger Mozda, of Taunton, MA, was arrested for attempting to use a fake $10 bill that he made on a color copier. Mr. Mozda has already served jail time in the past for the same crime.
- Kyocera announced it won “Excellent Value” recognition from Office Products Analyst for its FS-C5100, C5200 & C5300 desktop color printers.
- Kyocera (fka Kyoto Ceramic Company) announced it has designed a thermal printhead, the KLE series, for printing on rigid ID cards or credit cards in full color at 300dpi, at 50mm per second, faster than any other competitor.
- Kyocera now shipping the new TASKalfa 552ci color laser MFP featuring:
- Base MSRP of $20,168
- 55ppm b/w and 50ppm full color top speeds
- 4 tandem amorphous silicon drum design, with life of only 300,000 pages
- 8.5” tilting color touch screen LCD display
- 58 second warmup time
- 4.6 second first b/w copy out time, 6.1 seconds for color
- 225K/month max duty cycle
- Black toner yield of 25,000 pages based on 5% coverage per page
- Color toners yield 18,000 pages
- 600x600dpi
- Advertised as offering 8 bit color depth (but does not specify if it offers 8 bits per pixel)
- Built-in print controller
- 2GB RAM standard
- Two 160GB hard drives standard (print and copy)
- Hard drive data security kit $580
- Copy data security kit $1155
- 800MHz processor
- PCL, PostScript & XPS print drivers standard
- Peerless technology
- 10/100BaseT & USB ports standard
- No optional 1000BaseT port
- Scan to email/LDAP/SMB/FTP/USB/TWAIN standard
- No EFI Fiery option
- Two document feeder choices:
- DP-750 100 sheet feeder that does NOT scan both sides of original at same time
- top speed of 75opm for $1360
- DP-760 100 sheet feeder that DOES scan both sides at same time
- top speed of 50opm for duplex scan or 100ipm for $1800
- Optional fax board with PC fax for $1155
- Requires $200 memory board
- Up to 400dpi only
- Can add second fax line
- Internet fax option for $300
- Comes standard with two 500 sheet paper drawers supports up to 90lb. index only
- Standard 100 sheet stack bypass supports up to 120lb. index only
- Does not support 10pt. card stock
- Can add two more 500 sheet paper drawers for $1286
- Can add 3,000 sheet letter only paper drawer for $1380
- Auto duplex standard and supports up to 90lb. index only
- A3 and supports up to 11”x17” paper sizes
- Finishing options include:
- 30 sheet corner stapling finisher for $1540
- 50 sheet multi-position stapling finisher for $2617
- Booklet making option is $1500
- Hole punch kit is $680
- Mailbox unit is $1000
- A print only version, the FS-C8500DN has base MSRP of $5973
- Toshiba announced it has completed its acquisition of Fujitsu’s hard drive business. As a result of the acquisition, Toshiba launched a 2.5” drive that can hold up to 600GB.
- Toshiba announced it will resell Digital Rights Management software from Fasoo, which will provide end users ability to encrypt and password protect documents. Pricing unannounced.
- Toshiba announced it now has supplied 35 hydro power generators to the country of Columbia, and will deliver 3 more by end of 2013.
- Xerox scientist, Elliott Eklund, died when he struck a tree while riding his snowboard. The 48 year old man had worked for Xerox for 16 years, and had 19 patents, including some for inkjet printhead technology.
- Xerox announced it won a copier bid from the Galesburg, IL school district, where it claims it will save the school district $119,000 over the life of the contract. Xerox was the incumbent.
- The United States Climate Action Partnership (USCAP), a lobbying group pushing the cap & trade bill, and promoter of controversial man-made global warming theories, announced that Xerox did not renew its membership to the group.
- Xerox advertised some of its recent large managed print service contract wins:
- University of British Columbia in Canada (6 year contract)
- Hobart & William Smith College in Geneva, NY reduced devices from 550 to 81.
- Rotterdam University of Netherlands with 15% reduction in operating costs
- Canberra Institute of Technology in Australia reduced devices from 494 to 199, and cut operating costs 47%
- Total devices under MPS contract now at 1.5 million worldwide
- Xerox announced it named Mrs. Liz Stafford to Senior VP of Western Division in U.S. over 1,800 employees in 11 states. She started with Xerox in 1980 as a rep May, 1980, in San Diego branch.
- Xerox announced that its ACS division won a 8 year, $61 million contract from the State of Pennsylvania to process child support payments.
- Xerox released more details about the revolutionary fusing technology, “Flash Fusing” that is used in the Xerox 490/980 roll-fed production color system:
- Also used in Xerox 650/1300 b/w system and the Xerox 495 b/w system
- Melts toner to paper at top speed of 8.3 color prints per second
- Same speed as blinking of human eye (2 to 4 tenths of a second)
- Does not use pressure, and does not come in contact with toner or paper
- Uses lamps which flash at 2,000 times per second
- The lamps are filled with Xenon gas
- There are 8 total Xenon lamps in printer
- Lamps are similar to those used in new luxury autos
- The special toner used responds to the high intensity light and melts to paper
- Quantum Digital, a print for pay that claims to be Xerox’s number one customer in the U.S., will have a booth at the upcoming national convention in New Orleans for Keller Williams real estate agents. The company sells output from its fleet of Xerox iGen3 color systems.
- Xerox promoted Dan Cooper to Executive VP of Field Operations for its Global Imaging division. Previously, he was president of Global’s Electronic Systems on Virginia. Replacing him is Kurt Schmelz and Anthony Lane as co-presidents.
- Xerox recently had its national sales meeting in Orlando, FL, and new CEO, Ursula Burns made following comments:
- “It’s all about growth. It’s all about getting bigger”
- “The accolades I get for doing absolutely nothing are amazing. I’ve been named to every list, literally, since I became CEO. What have I done? In the first 30 days, I was named to a list of the most impressive XYZ. The accolades are good for five minutes, but then it takes the shine off the real story. I just happen to be the person standing up at this point representing Xerox.”
- Xerox has “terminal niceness….we are really, really, really nice”
- “When we’re in the family, you don’t have to be as nice as when you’re outside of the family. I want us to stay civil and kind, but we have to be frank and the reason we can be frank is because we are all in same family”
- She describes meetings at Xerox where someone presents, and others just listen; “And then the meeting ends and we leave and go Man that wasn’t true. I’m like Why didn’t you say that in the meeting?”
- “One of the things that I was told early on is that you should never let them see you sweat. I remember hearing that and saying Oh my God! I think that they have to see you sweat.”
- “Fearlessness doesn’t mean recklessness. This is something I live by all the time and one of the things I want to change.”
- “Decide. Do things”
- “What is it that you see in this company that you love-that you can love-you can grow to love?”
- “People would come in to me and say You put me in this assignment. I know how to run the place now. Thank you. Can I go to the next one? I say Well how about all the stuff you owe us? How about getting settled in for a little while longer and then start to transform it?”
- “You have to learn and you have to be curious. You have to perform at your best. You have to worry about the things you can control. Don’t become a victim.”
- “Stuff happens to you and then there’s stuff that you happen to.”
- Staples, the office supply superstore chain, announced it will now start selling IT services (to compete with Best Buy’s Geek Squad and others). The company’s VP of Finance, Joe Kalinoski, stated that the new Staples Technology Solutions division has:
- 400 employees
- access to certified specialists for Cisco Systems, Citrix, Linux, etc.
- onsite and remote support
- desktop support for PC, Macs and Linux devices
- managed print services
- data center assessments
- target market is SMB (companies with 1 to 250 employees)
- Candy Murphy is now CP of Staples Contract Technology Solutions
- result of Staples’ acquisition of Thrive Networks of Boston, MA (which has 90 employees in MA)
(Thrive Networks was started in basement by three people in 2003)
- More troubles for Canon’s attempt to buy Oce’. Sparinvest, a Danish investor group which holds Oce’ stock, announced it will join with Hermes and Orbis (two other investor groups) in opposing the bid, in an attempt to force Canon to increase its acquisition offer. Together, the three groups hold 18.5% of Oce’s stock. So far, Canon has purchased 28% of the shares.
- KnowledgeLake Inc., which develops products for Microsoft SharePoint users, announced it is partnering with ReadSoft of New Orleans, to deliver automated invoice processing and document classification to SharePoint ECM (electronic content management) market.
- Fujitsu announced an option for its SnapScan desktop scanners, that allow users to scan directly into EverNote. Details on EverNote:
- data storage using could computing
- basic service is free, but end user must view advertisements when they store or retrieve files from their personal repository accessed via the Web
- For $45 per year, there are no ads, and can store up to 500 megabytes
- Fujitsu and Canon announced that they will partner in Japan to offer cloud computing-based managed services for printing and IT equipment. The joint program will bundle Canon’s Managed Document Services (managed print services) and Fujitsu’s Workplace LCM (managed IT services) to businesses in Japan. If successful, the company may launch in other parts of the world. Pricing unannounced.
- Fujitsu announced that its scanners can now connect to fScanX software from Elevated Software Development. The software supports speeds up to 90ipm, and offers ability to automatically run common tasks without writing code.
- According to research firm, NelsonHall, the document management services market (which includes managed print services) will grow to more than $45 billion worldwide by 2013.
- Sharp announced that it may close its LCD plant in Barcelona area of Spain due to high labor costs. This will impact 430 union employees, as production would shift to factories in China.
- Sharp launched a new A3 color MFP overseas that it may also launch in U.S. The new MX-2301N features:
- 23ppm top speed b/w or color
- 4 tandem OPC drum design
- Based on the Pastel platform, same as existing MX-2600N and others
- 8.1” color LCD touch screen display
- Does NOT have retractable keyboard like other models
- Optional OSA embedded software
- Built-in print/scan controller (most likely made by Zoran)
- Does NOT offer XPS print driver
- Does NOT offer hard disk overwrite/erase
- Does NOT offer Internet fax
- Optional fax board
- 100 sheet document feeder, with top speed of 50opm (does NOT scan both sides of original at same time)
- Comes standard with two 500 sheet drawers and 100 sheet stack bypass
- Auto duplex standard
- Can two more 500 sheet drawers
- Optional internal stapling finisher only
- ExactCODE of Berlin, Germany announced production scanning software for the Apple Macintosh computers. The new ExactScan 2 software can process up to 120 images per minute with color correction, OCR, auto crop, deskew and compression, and supports up to 200 different document scanners.
- Astro-Med Inc. announced it won a $1.4 million contract from Boeing to make thermal printers that will mount in airplane cockpits.
- Pitney Bowes announced that its Government Solutions division won a facilities management contract from the Department of Justice. The length of the contract, its value, and amount of MFPs included were not announced.
- InfoTrends conducted a survey of businesses in regards to benefits of implementing Universal Print Drivers, Results:
- 20-30% less time adding new sites for IT
- 5-10% drop in operator assistance time for help desk
- Elimination of expensive print servers which cost between $300/mo and $2900/month to maintain
- 75% decrease in time spent integrating devices into network
- 50% reduction in time spent installing, certifying, maintaining and deploying print drivers
- 50-75% drop in admin time
- 40-50% drop in time spent by help desk resolving device problems
- 5% drop in help desk call tickets
- Cortney Kasuba, senior analyst from Lyra Research, gave out predictions on usage of MFPs:
- 33% of businesses expect to print less due to poor economy
- Market will shift from 80% of pages printed on A3 devices, to only 70%, with the other 30% of pages being printed on A4 (letter/legal only) devices
- Today, 82% of pages are printed on b/w devices, and that will decline to 76%, balance printed on color devices
- Most of output from b/w MFPs is copies, while most output from color MFPs is prints
- Customer prefer to copy on A3 MFPs, instead of A4 MFPs
- Global Industry Analysts Inc. predicts that the US photocopier maker will reach 1.5 million units by 2015. This includes all segments.
- Giant offset press makers, Heidelberg & Komori, announced that they will NOT have booths at the upcoming Graph Expo show in Chicago, due to declining sales. Show is held 10/3-6/2010.
- In an article in FORTUNE magazine, titled “Paper Chase”, prints produced on A3 b/w copiers are expected to drop 50% by the year 2013.
- IBM announced it has acquired Intelliden of Menlo Park CA, which makes network management software. IBM claims that 60% of all network outages are caused by manual configuration errors. IBM has made more than 50 acquisitions since 2003.
- The next AIIM show, which focuses on document management, is 4/20-22/2010 in Philadelphia.
- Fujitsu changed its mind and apparently will now have a booth showing off its scanners
- Kodak also changed its mind and will have a scanner display
- Canon, IBML, BancTec, OPEX & Plustek will also be showing their newest scanners
- AnyDoc Software, Kofax & ReadSoft have pulled out of event
- Recent survey of businesses conducted by AIIM revealed:
- 62% of important paper documents are still archived as paper
- 25% are photocopied beforehand “just in case”
- Less than 33% of paper originals are destroyed after scanning
- 70% feel that paper records are needed for legal reasons (which has not been the case for 20 years)
- BERTL published results of its Readers’ Choice survey of favorite products:
- In B/W Laser Printer 40-96ppm category:
- Ease of Use = Kyocera
- Environment Sustainability = Lexmark
- Output Quality = Kyocera
- Product Reliability = Kyocera
- Value for Cost = Lexmark
- B/W Laser Printer 11-45ppm category
- Ease of Use = Xerox
- Environment Sustainability = Kyocera
- Output Quality = Kyocera
- Product Reliability = Kyocera
- Value for Cost = Konica Minolta
- Color Laser Printer category:
- Ease of Use = Kyocera
- Environment Sustainability = Canon
- Output Quality = Okidata
- Product Reliability = Canon
- Value for Cost = Ricoh
- B/W Laser MFP 46-90ppm category:
- Ease of Use = Sharp
- Environment Sustainability = Oce’
- Output Quality = Oce’
- Product Reliability = Kyocera
- Value for Cost = Samsung
- B/W Laser MFP 11-45ppm category
- Ease of Use = Kyocera
- Environment Sustainability = Konica Minolta
- Output Quality = Konica Minolta
- Product Reliability = Kyocera
- Value for Cost – Kyocera
- Color Laser MFP 11-45ppm category:
- Ease of Use = Xerox
- Environment Sustainability = Ricoh
- Output Quality = Konica Minolta
- Product Reliability = Konica Minolta
- Value for Cost = Kyocera
- Color Laser MFP 46-90ppm category:
- Ease of Use = Xerox
- Environment Sustainability = Toshiba
- Output Quality = Toshiba
- Product Reliability = Oce’
- Value for Cost = Oce’
- Production Print category:
- Ease of Use = Toshiba
- Environment Sustainability = Konica Minolta
- Output Quality = Toshiba
- Product Reliability = Canon
- Value for Cost = Konica Minolta
- Best Color Range = Konica Minolta
- Best Monochrome Range = Oce’
- Best Total Solution Provider = Toshiba
- Best Training = Kyocera
- According to Modern Healthcare magazine, here are the most popular Electronic Health Records (EHR) software systems for acute care facilities:
- Meditech of Westwood, MA, has 26.6% of market
- McKesson of Alpharetta, GA has 14.1% of market
- Cerner of Kansas City, MO has 12.6% of market
- Siemens of Malvern, PA (HQ in Germany) has 9.5% of market
- CPSI of Mobile, AL has 7.9% of market
- Epic Systems of Verona (Madison), WI has 6% of market
- Eclipsys of Boca Raton, FL has 5.5% of market
- Healthcare Management Systems of Nashville, TN has 5.3% of market
- Healthland of Glenwood, MN has 3.8% of market
- 8% of hospitals surveyed have developed their own proprietary systems
- At the upcoming Healthcare Information & Management Systems Society (HIMSS) show on 2/1-4/2010 in Atlanta, GA, the following companies will have trade show booths:
- AthenaHealth, who offers physician billing, practice management and EHR
- Liberty Solutions Inc., a dealer for Cerner, Allscripts, Siemens, Epic, Eclipsys, Meditech & McKesson
- Ambir Technology, maker of card scanners
- Axolotl, maker of Elysium Exchange solutions
- Computer Discount Warehouse (CDW) Healthcare division
- ClearWave Inc., authentication kiosk manufacturer
- Emdeon, payment cycle solutions provider
- InterSystems, maker of Cache’ database software and DeepSee business intelligence software
- NextGen Healthcare, provider of EHR
- Sage Inc., provider of EHR
- SSI Group, provider of claims processing solutions
- Sunquest Information Systems, provider of diagnostic information technology solutions
- Wellsoft, provider of EDIS patient tracking and clinical documentation solutions
- According to HIMSS, about 23% of all data security breaches of healthcare institutions are caused by an employee.
- Joy Pritts, a lawyer from Georgetown University, was named the Chief Privacy Officer for the Health & Human Services (HHS) Office of the National Coordinator for Health Information Technology, as part of the American Recovery & Reinvestment Act (ARRA). Under the new law/stimulus bill, she will advise on the data security of healthcare agencies using Electronic Health Records (EHR) systems.
- When implementing Electronic Health Records (EHR) systems, requirements that must be addressed include:
- Capturing admission forms, ID and insurance cards
- Scanning patient records
- Transmitting lab instructions
- Filing insurance claim forms (CMS-1500 & UB-04)
- Processing EOB forms
- Processing supplier invoices
- Meeting FDA and other regulatory obligations
- Complying with record retention policies and privacy regulations (HIPAA laws)
- Allowing doctors and administrators simultaneous access to patient clinical records while controlling varying levels of security
- Incorporating Xrays, EKGs, MRIs, test results and supplemental documents with patient records
- Providing access to patient records from remote locations to prescribe treatment
- According to Khaled El Emam, a professor at University of Ottawa, up to 15% of healthcare insurance claims in the U.S. are fraudulent. In New York, alone up there is up to $4 billion in Medicare/Medicaid fraud.
- In the ARRA act, the current rules for healthcare providers to get stimulus funds, includes three requirements as part of the “meaningful use” rules, labeled as “core measures”:
- requirement to record whether a patient uses tobacco
- requirement to record blood pressure
- requirement to record the percentage of elderly patients who receive either one or two prescription drugs deemed to be of “high risk” to the elderly
- Customer confused to difference between EMR (electronic medical records) and EHR (electronic health records)?
- EMR is an umbrella, includes EHR, and encompasses electronically born records as well as paper records
- EHR is roughly 60-75% of patient information, born electronically
- The Justice Department has requested a $2 million budget increase so it can hire 12 attorneys for electronic discovery support.
- Data from recent survey of businesses that use third party managed IT services (MSP) conducted by Ziff Davis:
- Ability of MSPs to exceed customer expectations
- Mean Time Between Failure = 25%
- Systems Uptime = 25%
- Overall Quality = 20%
- Contribution to Meeting Company Business Goals = 16%
- PC Maintenance Expenses = 14%
- Most Common MSP Task Performed:
- AntiVirus = 91%
- Data Backup = 89%
- Help Desk = 72%
- MS Windows patches = 71%
- Remote Admin = 71%
- Systems Monitoring = 68%
- PC Audits = 38%
- PC Discovery = 21%
- Number one reason why MSP fails to sign up a client is when MSP sales rep calls on IT Mgr. instead of CFO, as the IT Mgr. views the MSP as a threat to their job
- THINKstrategies research published results of survey regarding usage of MSPs (managed IT service provider):
- 30% of companies with revenues of $50 million or less are using MSPs
- 55% of companies with revenues over $50 million are using MSPs
- 52% of SMBs (small to medium sized businesses) are NOT considering using MSPs
- Lenovo, which is headquartered in China, and purchased the personal computer division of IBM, announced that it will launch a managed IT services division in 2010.
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