Manager, Technical Communications - Global at Kofax in Irvine, CA ...

Job Description

This position acts as the global leader of all of Technical Communications functions at Kofax, Inc.

Key responsibilities include:

• Developing, evolving, and implementing company standards and protocols for all user documentation provided with products, such as developer guides, system administrator guides, installation guides, API references, online Help, and others
• Identifying, acquiring and using industry best-practice equipment, systems, and programs for completing and publishing all documentation deliverables
• Indirect (dotted line) leadership of all technical writers at 5 total national and international locations

In addition, this position directly manages and participates on a team of technical writers at the Irvine facility. Additional responsibilities in this area include:

• Working with cross-functional partners, such as Product Management, Engineering, and Technical Support to proactively evaluate product roadmaps and other plans for developing innovations; contributing a Technical Communications writer’s perspective and providing such input and feedback into the development process.
• Writing and executing against product development plans:
  • Uses departmental authoring techniques and tools and follows group standards and processes
  • Researches and defines technical content requirements by analyzing product plans and coordinating with other departments, such as Product Management, Engineering, Technical Support, and others
  • Maintains internal project glossaries
  • Develops technical content (product descriptions, user guides, online Help, technical training and others) and/or reviews documentation written by developers (especially for grammatical correctness)
  • Reviews GUI (graphical user interface) text and visual elements
  • Supports other writers by peer reviewing content for accuracy, grammar, compliance to standards, and other ad hoc needs
  • Assists writers with editing tasks (as appropriate)
  • Verifies accuracy, completeness, consistency and maintainability of technical content by reviewing content against builds and/or internal releases
  • Coordinates internal, cross-functional technical reviews and updates documentation as appropriate prior to releasing products
  • When possible, solicits documentation feedback from customers or external partners and updates the documentation as appropriate
  • Maintains a schedule for assigned projects and delivers technical content on-time and on-target (directly supports Product Management, Engineering, and other partners/stakeholders in ensuring product releases are completed on-time and without compromise to quality)
• Supporting internal and external partners/stakeholders/customers, as and when appropriate, in responding to technical content inquiries and/or other ad hoc needs
• Working with the Localization team to coordinate localization schedules and the hand-off of documentation files for translation; providing information about the document files as needed by the Localization team
• Conducting some technical user training (as and when requested/appropriate)
• Conducting in-house usability tests of documentation (when possible)
• Staying abreast of industry and field developments; remaining current in the latest trends and best practices for development, testing, and publication of technical content, as well as ever-evolving needs of customer