Peter Sheahan, author of FL!P” and “Generation Y, spoke at the Managed Print Services Conference this week in Orlando, Fla. Sheahan’s premise: Business markets and industries are changing faster than ever. And that includes managed print services. So how can channel partners stay ahead of the curve? Sheahan offered a few ideas.
http://www.mspmentor.net/2011/...ces-what-comes-next/
“Your greatest weakness is collective experience,” said Sheahan, explaining that as soon as you have success, and as soon as you know how to replicate that, it immediately becomes what could destroy you. Sheahan suggested that this was one of the key challenges within the managed print industry. Vendors, service providers and end-users alike needed to shift away from what the traditional managed print definition, and look at how it can be successful from a different angle. For example, the ‘old’ MPS model is largely felt to be vendors selling boxes, and companies selling toner and paper. The ‘new’ way is providing a customer with a comprehensive relationship that looks at printing behavior and analytics to save money and increase efficiencies.
By looking at big companies like Sony, Kodak, Apple, and Progressive, Sheahan described where companies turned traditional ‘success’ on its head to out-innovate and move ahead, or cases where they completely failed to innovate, and got stuck in the mud.
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