Managed print services (MPS) have traditionally included maintaining and managing the multifunction printers (MFPs), copiers, scanners and fax machines a business needs to run their operations — so in-house staff doesn’t have to bear that responsibility. The very devices that were developed to help offices run more efficiently can bring production to a halt when ink or toner runs out or machines malfunction and there aren’t skilled technicians on site.
Customers want more to managed print than keeping machines running, however. IDC anticipates that 50 percent of contracts for MFPs will focus on software and services first, and customers will “consider the hardware feature set as a given.” read the rest here