IRVINE, Calif., Oct 01, 2013 (BUSINESS WIRE) -- Kofax plc, a leading provider of smart process applications for the business critical First Mile(TM) of customer interactions, today announced that a major property insurance company in the U.S. has invested an additional $725,000 to expand its Kofax solution to better handle the massive spike in disaster claims that occur as a result of unpredictable catastrophic events.
The insurer invested in Kofax Communications Server(TM), Kofax VRS Elite and Kofax Professional Services to dramatically increase its claims processing speed, quality and reliability. The company estimates that catastrophic events such as major storms, massive fires or earthquakes could force it to suddenly need to capture and process tens of millions of additional claim related documents within a relatively short period. Preparing for this contingency required a more robust system that would process more documents in less time and at lower costs.
"Being ultra-responsive to customers in their time of need is a core value of this insurance company," said Howard Dratler, Executive Vice President of Field Operations at Kofax. "While they already had an effective system for managing a very high volume of claims, they wanted to prepare for potential scenarios that could push the limits of their processing capabilities. They chose Kofax because it delivers high-volume document capture and processing solutions that are robust and reliable across the enterprise, efficient and extremely cost effective."
Kofax Communication Server(TM) enables the automated exchange of business critical information, linking both inbound and outbound services provided by devices such as fax and phone systems, media types that include email, FoIP, SMS, MMS, voicemail and telex, applications such as ERP, CRM and Kofax enterprise applications, and social collaboration tools.
Kofax VRS Elite is Kofax's patented image enhancement and perfection software. Kofax VRS Elite reduces the time involved in manual document preparation and enhances the quality of scanned images, dramatically improving both manual scanning productivity and the efficiency of document capture processes. High quality images are critical as they can significantly impact the success of downstream data extraction and retrieval needs.
Kofax Professional Services (KPS) provide customers with resources that are dedicated to helping customers deliver Kofax solutions that meet business requirements. KPS boasts an excellent track record and an expert staff that is skilled in Kofax technologies, contemporary development tools, and industry expertise.
For additional information, please contact Kofax online or by phone at +1-949-727-1733.
About Kofax
Kofax(R) plc is a leading provider of innovative smart capture and process automation software and solutions for the business critical First Mile of customer interactions. These begin with an organization's systems of engagement, which generate real time, information intensive communications from customers, and provide an essential connection to their systems of record, which are typically large scale, rigid enterprise applications and repositories not easily adapted to more contemporary technology. Success in the First Mile can dramatically improve an organization's customer experience and greatly reduce operating costs, thus driving increased competitiveness, growth and profitability. Kofax software and solutions provide a rapid return on investment to more than 20,000 customers in banking, insurance, government, healthcare, business process outsourcing and other markets. Kofax delivers these through its own sales and service organization, and a global network of more than 800 authorized partners in more than 75 countries throughout the Americas, EMEA and Asia Pacific. For more information, visit kofax.com.
(C) 2013 Kofax, plc. Kofax is registered trademark and First Mile and Kofax Communications Server are trademarks of Kofax, plc.
SOURCE: Kofax plc