- Martin Fairman was interviewed by CRN magazine
- Stated that Lexmark will not join the trend of vendors acquiring partners
- Believes that longer-life products will be key to growing its market share
- "Lexmark is absolutely focused on working with our channel partners (dealers) and being a partner to them as well"
- "We don't want to compete with our partners - that's not our strategy - we want to stand shoulder to shoulder with them. We have no desire to start acquiring dealers to be competitors for our partners.
- "We're very focused on driving and onboarding new partners to our ever-growing portfolio around cloud management and MPS solutions."
- “we're about to open up to the market, a seven-year warranty on our devices”
- "We want to say to end users and partners that, from a sustainability point of view, the biggest impact is obviously ripping out old machines, putting in new ones, the transportation and the manufacturing of them.
- "Why are we, as an industry, so keen on ripping and replacing equipment? So we're trying to extend the life of the machines within the field and that's a key initiative for us around sustainability."
Lexmark comments on MPS providers
- Phil Carter, Director, Lexmark Managed Print Services Portfolio interviewed
- “The best way to help relieve the burden on businesses’ internal IT departments is to provide seamless, scalable, always-on services — which is impossible with on-premises, labor-intensive solutions.”
- “Leveraging emerging tech such as IoT, cloud, machine learning and digital twins will separate best-in-class providers from the rest of the pack.”
- “In 2020, thermal printing will join this category leading to new ways customers can automate consumables replenishment and printer service as well as upgrading existing equipment.”
- “One of the most notable trends we see is the desire to completely offload the print infrastructure — well beyond buying on lease and signing on for contractual support services,”
- “Organizations are looking to get rid of the entire infrastructure, including servers and server management, and get assets off their books. We see this across all industry segments and in most geographies.”
- “Sustainability is becoming more and more of a must-have versus a nice-to-have for customers,”
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