Kyocera national dealer meeting notes
Held at JW Marriott resort in San Antonio, Texas
- Included product fair demonstrating print hardware and solutions
- Around 100 Kyocera employees & 850 attendees representing 225 dealers were present
- CEO Oscar Sanchez announced an 8 point strategy:
- Be easiest company to do business with
- Focus on efficiency and being data centric
- Provide the most complete product portfolio
- Currently focusing on A3 models due to supply chain issues
- New chip being developed for A4 models that will be available in 3 or 4 months
- “We are asking the dealers to be patient for just a few months and the products will be there for them”
- Is apparently considering making the A4 products “open territory”
- Create unique production color inkjet system line
- Claims to have sold 140ea of the existing 15000C model
- Model is also sold by Ricoh
- Only 23 Kyocera dealers are currently selling
- More models coming out based on engine in the 15000C
- Will have large booth at the upcoming Printing United Expo production print trade show in 10/2022 in Las Vegas, Nevada
- Streamlining software products into core groups:
- Capture
- Manage
- Output
- Leverage the Databank acquisition expertise for professional services
- Create a white label manage IT services division
- Help dealers create e-commerce capabilities
- Develop a flat rate subscription services model (aka 1Rate)
- Frank Zupa, VP of Customer Operations:
- Trucking rates up by greater than 10%
- Inbound freight durations 25 to 80 days
- Port and rail congestion up by more than 100X
- Container shipping costs $1,300 to $20,000
- $53 million of backorders in system
- $40 million of which is tied up in shipping containers
- Motivational speaker was former NBA player, Magic Johnson
- Second day included an open mic forum for dealers to ask questions of Kyocera executives on stage
- Breakout sessions included:
- Setting up e-commerce solution
- Attracting and retaining sales talent
- Flat rate subscription services and monthly recurring revenue
- Announced new Dealer Engagement Council with regional roundtables
- Event included visit to Knibbe Ranch of Texas, which is a working beef cattle ranch, with dinner, rodeo and live band