RAMSEY, NJ, Jan 10, 2013 (MARKETWIRE via COMTEX) -- Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today announces that Industry Analysts, Inc. just published its annual "MFP Service Manager Study" rating Konica Minolta first in 21 of 39 performance categories. Interviewing 107 dealer service managers in imaging system dealerships nationwide, the study found that Konica Minolta's award-winning line of bizhub(R) Monochrome Multifunctional Products (MFPs -- print, copy, fax, and scan all in one system) received the highest ranking in the study's four primary categories -- Products, Service Support, Product Reliability and Inventory.
Encompassing data from 21,744 monochrome MFPs at customer locations, the Industry Analysts' research asked service managers to rate their primary brand models in each of 39 critical areas on a scale of one to ten, with ten representing the highest rating. Some of the areas included "General Ease of Maintenance," "Image Quality for Prints," and "Ongoing Product Reliability." These features were then grouped into the four categories of: Products, Service Support, Product Reliability and Inventory. Service managers rated Konica Minolta first in 21 of the performance categories, and first in all four service categories with an overall average rating of 8.76.
"According to service managers, those that work closest with the devices, Konica Minolta has made significant improvements to the reliability of their monochrome MFP product line," says Andy Slawetsky, president, Industry Analysts, Inc. "Based on the results of our study, anyone in the market for a reliable monochrome MFP should consider a Konica Minolta device."
"Earning such high rankings in this study solidifies our commitment to all of the various categories Industry Analysts measures, with the results being particularly significant given they come directly from service manager feedback," says Kevin Kern, senior vice president, Marketing, Konica Minolta Business Solutions U.S.A., Inc. "Customers can count on Konica Minolta for the document management solutions that rate highest across multiple performance categories and will continue to lead the market into 2013 and beyond."
Click here to view the complete "MFP Service Manager Study" from Industry Analysts.
Click here to view awards received by Konica Minolta to date.
About Konica Minolta Konica Minolta Business Solutions U.S.A., Inc. is a leader in advanced document management technologies and Managed IT Services for the desktop to the print shop. For the fifth consecutive year, Konica Minolta was recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys. BLI has named Konica Minolta 2012 "Document Imaging Solutions Line of the Year" and "A3 MFP Line of the Year" award winner for the company's solution portfolio and award-winning line of bizhub Multifunctional Products. For more information, please visit http://www.CountOnKonicaMinolta.com and follow Konica Minolta on Facebook (@Konica Minolta Business Solutions U.S.A), YouTube (@KonicaMinoltaUS), and Twitter (@KonicaMinoltaUS).
Konica Minolta is a registered trademark of Konica Minolta Holdings, Inc. bizhub is a registered trademark of Konica Minolta Business Technologies, Inc. All other trademarks mentioned in this document are the property of their respective owners.
Konica Minolta Contacts Rachel Reed Konica Minolta Business Solutions U.S.A., Inc. +1 856.381.0651 Email Contact Naeran Rubio Konica Minolta Business Solutions U.S.A., Inc. +1 201.934.4759 Email Contact
SOURCE: Konica Minolta Business Solutions U.S.A., Inc.
Original Post