IRVINE, CALIF. — Kofax plc (LSE: KFX), a leading provider of smart process applications for the business critical First Mile™ of customer interactions, today announced that it was ranked a “Leader” by Forrester Research, Inc. in the industry analyst firm’s April 2013 report entitled “The Forrester Wave™: Smart Process Applications, Q2 2013.” Kofax was noted for its strategy and strong multichannel capture, mobile capture, BPM and dynamic case management capabilities.
Smart process applications (SPAs) are a new category of software that focus on collaborative business activities and processes which have largely been untouched by earlier generations of software focused on automating transactional processes. Their objective is to make people more productive participants in a business process, enabling organizations to enhance the customer experience, improve revenue generation, and increase margins. In a separate commissioned study Forrester Consulting estimated that the information intensive SPA markets will grow at almost a 60% compound annual growth rate to $3.9 billion in 2016.
Andrew Bartels and Connie Moore, Research Vice Presidents and Principal Analysts at Forrester and the report’s authors, stated in the report that “Kofax shines in document capture, BPM, and SaaS strategy. Kofax is the top vendor in multichannel capture according to the Forrester Wave evaluation of this category and also offers a leading BPM/Dynamic Case Management platform. [Kofax] has strong mobile capture capabilities…” and “… is a good choice for clients whose human-based processes involve a high degree of capture of third-party content.”
"Forrester recognizing Kofax as a leader in the SPA market validates for us that our customers and partners are implementing the most comprehensive and advanced solutions available to optimize their First MileTM of customer interactions,” commented Martyn Christian, Chief Marketing Officer at Kofax. “We are continuing to enhance and develop new solutions that will improve collaborative, human based business processes, enabling organizations to enhance customer engagement, gain analytical insight and add business intelligence to their processes, improve revenue generation and reduce operational costs.”
A complimentary copy of the report entitled, “The Forrester Wave™: Smart Process Applications, Q2 2013,” is available to download here. A Kofax summary of the separately commissioned study conducted by Forrester Consulting entitled, “Market Analysis of Multichannel Capture, Business Process Management and Smart Process Applications, 2013-2016,” is also available here.
About Kofax
Kofax® plc (LSE: KFX) is a leading provider of innovative smart capture and process automation software and solutions for the business critical First Mile™ of customer interactions. These begin with an organization’s systems of engagement, which generate real time, information intensive communications from customers, and provide an essential connection to their systems of record, which are typically large scale, rigid enterprise applications and repositories not easily adapted to more contemporary technology. Success in the First Mile™ can dramatically improve an organization’s customer experience and greatly reduce operating costs, thus driving increased competitiveness, growth and profitability. Kofax software and solutions provide a rapid return on investment to more than 20,000 customers in banking, insurance, government, healthcare, business process outsourcing and other markets. Kofax delivers these through its own sales and service organization, and a global network of more than 800 authorized partners in more than 75 countries throughout the Americas, EMEA and Asia Pacific. For more information, visit kofax.com.
© 2013 Kofax, plc. “Kofax” is a registered trademark and “First Mile” is a trademark of Kofax, plc.
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