At KMWorld Connect 2021, KM industry leaders shared insights on how to get more from vast wealth of information that organizations are collecting and storing to help improve customer service, enhance employee efficiency, and drive better decision making. Access to session archives will be available on or about November 29, 2021 for registered attendees.
Here are some key insights about search and information findability from the 2021 KMWorld Connect presentations:
- The future belongs to those who can make the most effective use of the enormous amount of insight loaded content that exists in the business, the technology research publishing community, and on the web. The problem of content silos is where it all begins. Content is not used because it is fragmented between these silos. This creates a nightmare scenario from the users’ perspective. —David Seuss, CEO, Northern Light
- Artificial intelligence, machine learning, and knowledge graphs are changing how search is implemented and delivered. When an ontology’s entities and relationships are stored in a graph database and integrated with a search engine, it enables an organization to search and facet based on the relationships of those entities. When querying for content, facets dynamically populate based not only on the tags but also the defined and inferred relationships of entities. This is the foundation of natural language searching. —Joseph Hilger, COO, and Neil Quinn, senior consultant, technology solutions, software engineer II, Enterprise Knowledge LLC read the rest here