Lately we are seeing more local IT companies selling HP MFPs and Lexmark MFPs.
Can anyone help me build my case for choosing a reputable copier vendor over an IT company when selecting their MFP?
I appreciate any input.
Original Post
Replies sorted oldest to newest
Service! Service!! Service!!!
What do IT companies know about properly servicing office equipment for optimal efficiency? What kind of response guarantee do they give if the client's machine goes down and your client can't get their work done? What does an IT company know about stocking the proper parts and toner? Can an IT person (who is more likely a software than hardware person) get (and understand?) the same kind of training and certification as a digital technician?
Can your client afford to settle for dabblers when they need a professional service response.
What do IT companies know about properly servicing office equipment for optimal efficiency? What kind of response guarantee do they give if the client's machine goes down and your client can't get their work done? What does an IT company know about stocking the proper parts and toner? Can an IT person (who is more likely a software than hardware person) get (and understand?) the same kind of training and certification as a digital technician?
Can your client afford to settle for dabblers when they need a professional service response.
I would not fight the battle of trying to convince someone who has been buying a very reliable product that it may not work...because it will. I would look at the applications of both machines and make sure you set the sales call up the correct way. Don't you think you need a cpp program? HP products are not as feature rich as a copier. Find the customers needs and or serach for needs that line up with you better than the HP (i.e. no offset stacking).