Imagistics Continues to Rate Highly with Customers on Both Sides of the Atlantic
TRUMBULL, Conn.--(BUSINESS WIRE)--Dec. 8, 2003--Imagistics International Inc. (NYSE: IGI - News) announced today that it has been awarded the U.K. 2003 Excellence Awards for Product and Service, the highest in each category, winning against a strong competitive field. These awards are sponsored by Business Equipment Digest (B.E.D.), one of the primary office equipment publications in the U.K. for corporate purchasing managers with a readership of over 25,000.
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Imagistics' flagship product, the im8540, received the "Multifunctional - Champion Class Award". This multifunctional product was judged to be the best in overall performance in a vote by the magazine's readership.
The second award for "Multifunctional Service Provision" was determined by B.E.D. Editor, Eric Fordham, after evaluating several aspects of service including technical support, parts provision, back office support, problem escalation, customer contact and field service engineer capability. This is the third time Imagistics has won this award in four years and reflects the continuing leading edge service that Imagistics provides to its U.K. clients.
In 2003, Imagistics received two other prestigious awards: First, "The Highest Rank in a The in Copier/multifunction Product Satisfaction in the U.S." according to the J. D. Power and Associates 2003 U.S. Copier Customer Satisfaction Study(SM), and second, The 2003 Buyers Lab Award for "Most Outstanding Multifunctional Product Line of the Year".
"These awards collectively endorse that our customers on both sides of the Atlantic see the value of our best-of-breed, performance driven, product strategy, whereby we rigorously test all products before they are incorporated into our line", said Marc C. Breslawsky, Imagistics Chairman and Chief Executive Officer.
Martin Langridge, Financial Director and Acting Managing Director, Imagistics International Ltd. added, "The fact that our U.K. customers voted Imagistics' service as number one for the third time in four years is an endorsement of our continuing ability to deliver consistent and reliable assistance through our direct sales and service business model."
Key Facts
Imagistics:
Employs in the U.S. and U.K. approximately 1,100 sales consultants and 1,500 service technicians and support personnel.
Operates a 24/7 Digital Help Desk and Diagnostic Center in Florida providing customers with immediate help and triage that significantly eliminates the need for a service call. In the U.K., Imagistics operates a National Service Center in Harlow, Essex that lessens the need for a service technician to be dispatched in approximately 75 percent of all cases.
Has an average response time in the U.S. and U.K. of approximately four hours and a "first-time fix" rate of 94 percent that maximizes uptime and eliminates costly downtime.
Averages 98% fleet uptime performance in both the U.S. and U.K.
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