ImagePROGRAF 825 roll switching issue | Print4Pay Hotel

JohnMember VIP

We are a reseller for Canon large format products and I hope someone can help with the issue we are having on a Canon iPF 825.
I have a customer that plots from Arc GIS and 3 times per year they print 3-4k plots over a 4 day period.
Part of the reason we sold them the 825 was the ability to switch rolls. On these long runs they would like the plotter to switch from roll 1 to roll 2 so they could have uninterrupted plotting.
Unfortunately the Canon will not switch rolls and only stops and says to replace the paper in roll 1.
I have a call into Canon end user support but this has been open for 4 weeks with no resolution.
Is there anyone who can help with this problem?
Feel free to contact me offline as well on my cell #352-665-0168
Thanks,
John

2/13/1211:48 PM

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Art Post (Guest)

Can anyone help John???

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