by Newswire Editor

IKON Renews Comprehensive Document Management Solution Agreement with Duane Morris LLP

MALVERN, Pa.--(BUSINESS WIRE)--IKON Office Solutions, Inc., a Ricoh company, today announced that it has renewed its document management solution agreement with Duane Morris LLP. Utilizing the experience of its Legal Enterprise Solutions group, IKON will continue to leverage its portfolio of comprehensive document management technologies and on-site and off-site managed services to manage document workflow for Duane Morris.

Duane Morris is a full service law firm with more than 700 attorneys practicing in 24 offices in the United States and internationally. Evolving from a partnership of prominent lawyers in Philadelphia a century ago, Duane Morris now has offices in many major markets and continues to expand across the country and overseas through non-merger growth.

In order to elevate service levels and control expenses in key functional departments, Duane Morris has partnered with IKON for more than six years. As part of the new agreement, IKON’s on-site service team will manage the document production in Duane Morris’ Philadelphia headquarters, as well as provide office support, including support staff, document management, mail/distribution services, and fax services, in five additional firm offices. State-of-the-art Ricoh equipment, including multi-function devices, have been placed in the six managed offices as well as the 15 remaining domestic Duane Morris locations.

“All Duane Morris offices have the same or similar look and feel. You know you are in a Duane Morris office regardless of the city location. We strive to obtain the same consistency and quality of service in our support operations,” explains Barry Silver, Director of Office Services, Duane Morris. “IKON has played a key role in helping us achieve this goal in a cost effective and operationally efficient manner.”

In addition, Duane Morris also uses IKON as one of its off-site litigation support partners. IKON has the industry’s largest network of litigation technology and processing centers, offering imaging, electronic discovery processing, printing and production services through its IKON Litovation Solutions^SM portfolio. “Working with IKON’s off-site centers has been a real benefit to Duane Morris,” says Silver. “They have a prolific national footprint and their project facilitation from beginning to end is always seamless.”

For each service, IKON utilizes IKON Service Excellence^SM, a unique service methodology that leverages nationally validated operations and proven best practices and provides on-site processes that ensure optimal document efficiency for customers. “Through their document management expertise, IKON has helped us streamline our operations and achieve greater efficiencies,” says Silver. “They are proactive in bringing solutions to us, and it’s been very helpful to look at our firms’ operations and how we can approach things in a different way.”

“We are pleased that Duane Morris has renewed their agreement with IKON to continue to meet their on-site and off-site document management needs,” explains Mark Davey, Vice President, IKON Legal Enterprise Solutions. “As part of our expertise, IKON helps manage our clients’ entire document workflow, including on-site document production and distribution centers, document imaging and production, records management, and other document services as well as detailed outsourcing solutions for law firms and corporate counsel. We look forward to continuing our successful partnership with Duane Morris.”

About IKON

IKON Office Solutions, Inc. (www.ikon.com), a Ricoh company, is a leading provider of innovative document management systems and services, enabling customers to improve document workflow and increase efficiency. IKON integrates copiers, printers and MFP technologies, and document management software and systems, to deliver tailored, high-value solutions, implemented and supported by its team of services professionals. IKON leverages the manufacturing and engineering expertise of Ricoh, a more than $20 billion global technology innovator, with the experience and reach of its locally based sales and services teams, to provide end-to-end solutions and one of the industry’s broadest portfolios of document management services, including on-site and off-site managed services, technical service and support, and customized workflow design and implementation.

IKON Office Solutions®, IKON: Document Efficiency at Work®, IKON Service Excellence^SM, and IKON Litovation Solutions^SM are trademarks of IKON Office Solutions, Inc. All other trademarks are the property of their respective owners.