How I got Hosed!

Art Post (Guest)

Lets see, I'll try and make a long story short. Sold a new client 8 bp20's, 2 MP161's, 1 C 4500spf w.bookletmaker, 10 license of ecopy desktop. This customer had a c811dn with bookletmaker and an MP161spf, we had to buy out the lease, still with buying out the lease we made a tidy profit and had the c811dn and the 161spf to sell.

We instructed our pick up company to pick up the c811dn and the 161, they went a few days later and got the c811dn and picked up the another machine (a fax not ours) and did not get the 161spf, it then took another 7 weeks to send the drivers back and low and behold the mp161 was not there.

My company is now charging me $755 for the missing machine. Happy %&^*(*# tHANKSGIVING! Of course they can do whatever they want, becuase they hold my commissions.

Hey, I could see if it was my fault however this is not the case, I am beside myself over this. I'll get over it however my relationship is only going to take another straw to break the camels back. Oh, forgot to tell you that we sold the bookletmaker to another customer.

11/21/079:12 AM

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JayDocusultant P4P'er

That Sucks. I can't say that we haven't seen screw-ups like that before where I am but the sales rep wouldn't be on the hook for the missing equipment. We have a specific return request form. If we fill it out correctly and it doesn't get picked then the reps in the clear.. Except any possible damage control with the customer.

In spite of that ... Try to have a Happy Thanksgiving....

11/21/073:46 PM

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ChuckElite P4P'er

Curious just what your customer said about where it went? With a plausible explanation and with some luck, I'd try to trac down the missing machine (its yours now - not your company's asset) and sell it for a profit of course give the MA and supply business to your company.

11/22/071:15 AM

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Old GloryMaven VIP

Just a word of warning, you would be fired on the spot if you sold equipment on the side while working for my company, regardless of who gets the maintenance agreement. Selling equipment for one company (you) while employed for another is a serious breech of contract and would not be tolerated with most companies. It really is no different than if you sold copiers for one company while employed for another.

11/22/073:25 PM

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