Green not printing correctly on Ricoh MPC4500

JohnMember VIP

I have a customer printing a Publisher file that has green on a banner at the top coming out a slate gray/to brown color. Other greens on the document are coming out very dark.
Everything was fine until their PC crashed and was replaced by a new PC (W7 x64) and the drivers were reloaded (PCL6, PCL5c, PS).
Having this issue with all three drivers. Even when converting the document to PDF and using the PS driver.
Any thoughts or help?
Thanks,
John

7/25/115:30 PM

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Art Post (Guest)

Just got this from one of my SE's:

I was able to adjust the green with the RPCS driver. With PCL you need to load the ICM to adjust the color.

Sent via BlackBerry by AT&T

7/25/119:00 PM

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VinceMcHughMaven VIP

John,

There is a simple test to figure out if it is the MFD or the Print driver. Put an original on the glass and make a copy of an original that has the correct color green. If it copies OK the copier is OK, and you need to focus on the print controller or print driver. If it copies and the green is bad on the copy then focus on the Copier. If the copier is off on the color you won't get it right on the driver. You need a break fix tech to adjust or fix the copier.

as a side note remember that Green = Cyan & Yellow, one or both of those colors are likely the issue.

Hope that this is helpful!

7/26/1111:09 AM

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