GlobalScan Training

The only trainng I know of is conducted by Ricoh @ a Ricoh University Location. Companies like Ikon, RBS, and Global have internal training.

There is a Lanier Webex that I will try to download and get up here.

We have a 40-system install of Global Scan and the need for training is minimal for the Ricoh reps and the end-user. Global Scan has fewer options for customizing a scanned document compared to Scanrouter Lite or Pro. Also, the options for sending are found in one spot and not broken out into several tabs. Operating GS is easy, the issues I have are with the software itself. There are at least two glitches with the software or MFP firmware that Ricoh has yet to fix. Our customer has had the software close to 4 months. The first issue is that after you select the option to look-up by name in the LDAP address book a blank search screen (no listing of names to choose from)comes up and one of the options is "Address Book". If someone presses this key the machine will search indefinitely for the list and the only way to end the searching is to turn the control panel off and on. Ricoh said that the "Address Book" option should not have been on there in the first place, and it was always intended for people to type a name and press "Search" on this screen. It is a mistake that they are correcting in Japan. The timetable on this fix is still a mystery. In the meantime, it becomes a training issue for 2,000 employees whose natural instinct is to look up their name, or someone else's in the address book. The second issue relates to the fact that without authentication (increasing time at the control panel) there is no way to identify where a scan has originated. All scans come from globalscan@abc.com and there is no individual default e-mail address for each machine. The problem is when a user makes a typing mistake in doing a manual entry scan (which is very easy to do on the small keyboard)the e-mail gets kicked back to a common address, which in this case is at the IS dept. The frustrating part for me and the client is that it looks as though the provisions to correct this are already built into the software. It's just that it doesn't seem to work. The IS manager has alot more to do than track down wayward e-mails. The timetable for this fix is also a closely guarded secret. I think that Global scan will be a very powerful tool for our client once these bugs are worked out. It's the wait that is the hard part for all concerned. If anyone has had any experience with these issues and has had them resolved, we'd like to hear from you.

Thanks for the feedback. We've got a deal similar to what you have that we are working on here as well.
I was going over some stuff today that was user comments about e-copy. Something that one user liked was how e-copy could put a copy of the sent document in their Outlook Sent Items folder. With GlobalScan, when you have network authentication turned on, the person who logs in is automatically added in the Send To list.

I was told also that a new release of GlobalScan will be coming soon (an upgrade really).

Thanks!
Lee

I hear an update is finally getting close (v1.4). We have a representative from Ricoh Corp. coming out soon to meet with our client to address some of the concerns that they have. They (Ricoh) are also looking for customer suggestions to try and make the Global scan experience more user friendly. I'm all for that. If you design something for a high volume of scans, it should be very easy to use. I'll post any results I hear from that meeting.

Nate:

Thanx for the info, can't wait to hear what you got.

Art

My confidence in global scan took another hit this past week. The rep. from Ricoh Japan cancelled the meeting and to my knowledge has not re-scheduled.