GEM Program coming to an end?

Jim (Guest)

Tell me what is going on here. We just tried to order a 1035 for a hospital under the GEM program and the order was not approved because it was a "Ricoh US Account".

We called Ricoh and were told that someone in the "Ricoh Family Group" had registered this account and would tell us nothing more.

My question is How and Why. How do you "register" a GEM account and why would you if they automatically qualify for D3 pricing?

We sold two 1035's to this account just two months ago but apparently, ordering units GEM doesn't "register" the account leaving it still available for someone else to register. However if they register them as DMAP, say DMAP Level 3, the account would now have a $100,000 annual commitment they wouldn't have had under the GEM classification. If they are registered DMAP Level 1 to elliminate the annual purchase commitment level, they give up the DMAP3 pricing they would have gotten under GEM.

My Major Account Sales Manager says the GEM program may be ending and that there is a conference call set up for tomorrow to discuss it.

1/20/035:13 PM

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Art Post (Guest)

I believe that Ricoh has created a monster with their purchase og GES, SAV, Lanier, and the formation of Ricoh US. I believe that the right hand does not know what the left hand is doing.

Look at the guys they put at the top, formed execs of bankrupt companies!!

I had the same situation with an account that had a rental agreement under Savin. They would not approve the GEM order. Well we raised enough stink to change it. I had to take $900 hit!

Art

1/20/036:01 PM

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TedSenior Account Manager

Jim, Who is your MASM? Probably the same as mine.

Ted

1/21/039:29 AM

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TedSenior Account Manager

You can register them under RMAP or DMAP. The two divisions don't keep tabs on each other. Right now we have an account that is Nationaly an IKON IMAP (which is our DMAP) Account. We can't register them under DMAP, so we did under RMAP, and they are buying from us. Seems that our GEM Pricing was less than Ikon's IMAP deal to them, so they went with us. Go Figure!

1/21/039:32 AM

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Jim (Guest)

But you wouldn't get any better than normal cost in that scenario would you?

1/21/0311:12 AM

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spressomonElite P4P'er

Well I suppose someone up the food chain decided Ricoh needed a higher average gross margin. So, in their infinite wisdom, they decided to take away the GSA Promo pricing for down the street type accounts; assuming of course all the sales we have made utilizing the GSA Promo pricing will continue to poor in. What they should have done, if they had their thinking caps on, since a majority of sales are lease sales, would have been to tack on an additional 3-5 points to the DLL/Citi RMAP lease rates that would come back to Ricoh thus increasing their margin. This, due to the ultra competitive RMAP lease rates, would have left a valuable program intact, allowed us to remain very competitve, appeased the GSA Contract folks and increased Ricoh's average gross margin. But heh...what the heck do we know...were just copier salespeople :-0

Like I have said for several years...you would think, by the very difficult nature of doing business with Ricoh, their corporate goal is SALES PREVENTION. In fact don't they now have a Sales Prevention Team ;-\?

Dan

1/23/0310:32 AM

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