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Neal: These were messages already posted in reference to the Streampunch. I have one in the field with no complaints. I solf two more today.



Rick Rivera
New Member
posted Tue December 30 2003 03:22 PM
sold a gbc streampunch in November. Removed it in December.

A) "hanging chads" not falling into "bucket", falling into the unit itself jamming the entire system.
B) during our "launch"...'it's really cool and it can go on the 2090&2105'[nice launch, huh?]...no notification that in fact there were life cycles on the individual dies.

Ricoh and GBC are telling us that their will be a fix to the "chad" issue mid to late January.
Has anyone had this problem or had a fix for it?
Posts: 2 | From: Rocky Hill, CT USA | Registered: Wed January 22 2003



Docusultant

Manager
posted Tue December 30 2003 04:24 PM
SH^T:


I just sold my first one and am waiting to have it delivered. I was told the die life cycle was 500,000 pages by GBC and 5-8 million from big R. I do not know which one is right.

How did you get to install the unit in November?

Did it work ok at first, what type of volume was being used and what were you told about the die life?

Thanx

Art
Posts: 2334 | From: Highlands | Registered: Mon January 06 2003



Jayson Gilbertson
Docusultant
posted Wed December 31 2003 12:11 AM
I hope they get it fixed before the election in 2004.
Posts: 104 | From: Minnesota | Registered: Fri January 31 2003



Docusultant

Manager
posted Wed December 31 2003 12:10 PM
quote:
--------------------------------------------------------------------------------
Originally posted by Rick Rivera:
sold a gbc streampunch in November. Removed it in December.

A) "hanging chads" not falling into "bucket", falling into the unit itself jamming the entire system.
B) during our "launch"...'it's really cool and it can go on the 2090&2105'[nice launch, huh?]...no notification that in fact there were life cycles on the individual dies.

Ricoh and GBC are telling us that their will be a fix to the "chad" issue mid to late January.
Has anyone had this problem or had a fix for it?
--------------------------------------------------------------------------------



Rick:

I posted a few items in reference to the GBS Stream Punch. I do not believe that Ricoh and GBC designed a new "punch mechanisium" for the stream puncher. I believe they took an existing product and manufactured a "skin" for it that would enable it to work with our 2105 and th 2090.

I believe the GBC hardware is the magnapunch. I posted the GBC op manual here GBC magna punch P4P Page

Please keep me updated to your progress with this.

Art
Posts: 2334 | From: Highlands | Registered: Mon January 06 2003



Rick Rivera
New Member
posted Tue January 06 2004 10:43 AM
Had streampunch installed on our demo room machine for "2 days" ran about 1,000 punches worked great! Customer is running 2-2105 tandem and each machine runs approximately 350-450,000/month; approx. 10-15% 19 hole punched.

I think they are still finding "chads" on the floor even though we have removed it from the unit.

Still no word from Ricoh nor GBC on "the fix". Hoping for the latter part of the week for a reply.

Side note: does Canon IR105 offer same GBC unit or none at all?
Posts: 2 | From: Rocky Hill, CT USA | Registered: Wed January 22 2003



Docusultant

Manager
posted Tue January 06 2004 11:34 AM
Rick:

At this point in time the canon ir105 does not have the GBC solution. Canon had announced an accessory similar to this ib the fall of 03.

I have not heard of a launch for them. Can any of you dual line dealers add anything from Canon? (Ted?)

Art
We have 5 in the field. One will not be connected until Ricoh/GBC comes up with a production version of the interposer compatibility update.

The 3 remaining have been NOTHING but problems. 4 of these were pre chad update, have been updated and have run horribly since install. The most recent, sold last month, has already blown a PS board.

I would recommend holding any sale of these things until the problems have been resolved. I have a bitter taste in my mouth from this product.
Yes they are working on it but it's not quite there yet. We got some firmware just this week that allows you to use the interposer and GBC independently, but not at the same time. This is better then what we had before.

Interestingly we got some "beta" Firmware a few weeks ago that did indeed allow you to use the Interposer and GBC during the same job but this firmware had other unrelated (would not punch colored paper, engine speed changes) issues that made it unusable.

We are on our 3rd GBC unit for this particular customer. It is now punching more reliably( we just ran a job and punched 2500+ without a jam) but it has taken a lot of time and effort to get to this point.
Jay:
Thank you for your information. It seems it would have been better (on many fronts)for Ricoh to have simply modified an SR840/841 to accept interchangeable punch dies. Their 2/3-hole punch is the best in the business.

Even if they improve the reliability of the Streampunch, due to it's complicated paper path, it will never be as good as it could have been...Over-engineered!
Sorry - I haven't check in in awhile.

We had installed beta firmware that allowed simultaneous usage of the interposer and the streampunch, but removed it because we thought it was causing other problems. We now think those problems are caused by another issue, known to GBC and Ricoh but no release date offered for the fix. We may re-install the firmware to further test its performance if we get the other issue resolved.

Ron

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