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NORWALK, Conn., Apr 13, 2015 (BUSINESS WIRE) -- Industry research firm Gartner, Inc. placed Xerox  in the Leaders Quadrant of its December 2014 Magic Quadrant for Customer Management Contact Center Business Process Outsourcing.

 

The Magic Quadrant is a proprietary research tool developed by Gartner       that evaluates companies on completeness of vision and ability to execute.

 

“Gartner’s evaluation of the market landscape sets a standard that       customers highly regard when choosing a provider,” said Simon Verzijl,       group president of Xerox’s customer care services. “We believe our placement in the Leaders Quadrant proves our innovative services, global footprint and deep industry  knowledge of business processes are key factors in meeting clients’ needs.”

 

Through 52,000 customer management agents using 30 different languages,       Xerox handles more than 2.5 million contact center interactions daily for some of the world’s largest brands in more than 160 customer care       centers. Xerox provides customer care support to a range of industries       including technologycommunications, banking and financial services, travel, retail, education, government, pharmaceuticals and healthcare.

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About the Magic Quadrant      

Gartner does not endorse any vendor, product or service depicted in its       research publications, and does not advise technology users to select       only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

 

About Xerox      

Xerox is a global business services, technology and document       management company helping organizations transform the way they       manage their business processes and information. Headquartered in       Norwalk, Conn., we have more than 140,000 Xerox employees and do       business in more than 180 countries. Together, we provide business process servicesprinting equipment, hardware and software technology for managing information -- from data to documents. Learn more at www.xerox.com.

 

Note: To receive RSS news feeds, visit http://news.xerox.com. For open commentary, industry perspectives and views visit http://www.linkedin.com/company/xerox,        http://twitter.com/xeroxcorp,        http://realbusinessatxerox.blogs.xerox.com,        http://www.facebook.com/XeroxCorphttp://www.youtube.com/XeroxCorp.

Xerox® and Xerox and Design® are trademarks of       Xerox in the United States and/or other countries.

      

SOURCE: Xerox

Media: Xerox  Kevin Lightfoot, +1-214-841-8191  kevin.lightfoot@xerox.com

Copyright Business Wire 2015

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