Gap Widens with Digital Transformation
- Report from Global Fintech
- Digital Maturity Gap
- 75% of executives confident in tech transformation roadmap.
- Growing gap between digital leaders and non-leaders.
- More than two-thirds have made meaningful progress in modernizing core IT platforms.
- Focus Areas
- Major investments in cybersecurity and advanced IT cloud platform.
- Expected maintenance or increase in investment in next-gen technologies.
- AI-Centric Customer Experiences
- Customer obsession as top accelerator of digital transformation.
- Prioritization of AI investments in customer interaction by 70% of leaders.
- Leaders more likely to invest in Generative AI.
- Talent and Culture:
- Only 28% of all executives reached advanced stages in digital skills and talent strategy.
- Leaders ahead in implementing digital skills and talent strategy and fostering innovation culture.
- Cyber Risks:
- Planned 28% increase in cybersecurity investments over the next two years.
- Cybersecurity as top capability expected from technology vendors.
- Cybersecurity risks cited as top challenge inhibiting digital transformation pace.