BURLINGTON, Mass., July 28, 2010 -- Nuance Communications, Inc., a leading provider of speech and imaging solutions, today announced FCS Financial uses Nuance eCopy ShareScan to automate their loan processing documents, utilizing the solution to automatically turn paper into digital information. eCopy ShareScan is the market-leading software solution for automating document workflows from multifunction printers (MFP) and network scanners.
FCS Financial provides credit and financial services to agricultural producers, rural residents and agribusinesses in Missouri and has deployed eCopy ShareScan in all 30 of its offices. The software helps enable FCS Financial to replace manual paper processes with digital document workflows.
With eCopy ShareScan, FCS Financial personnel take incoming documents for loan applications and scan them into PDF files to create electronic workflows. FCS Financial can access scanned documents from Microsoft SharePoint and CRM to drive business processes. After scanning, documents are returned to customers or discarded, reducing internal hardcopy storage needs.
"Through the use of eCopy, our business has averaged double digit annual growth rates over the last eight years without adding headcount, something we could not have accomplished if our loan processes depended on hardcopy and fax documents," said Dennis Risinger, CIO at FCS Financial. "Better still, eCopy ShareScan has generated cost savings of ten percent in our loan processing operations and created a 25 percent reduction in time involved to process a loan by enabling us to work in a paperless office environment."
eCopy ShareScan provides one-button integration with Microsoft Office and Outlook, and the company's content management repository, allowing documents to be scanned directly to those applications from an MFP or scanner. With eCopy ShareScan, users are authenticated at document capture device leveraging FCS Financial's existing security infrastructure via Microsoft Active Directory.
"eCopy ShareScan provides a consistent, simple-to-use interface on all our scanning devices, so no matter which office FCS employees are working from, they have a standardized way to scan information to document management, fax and Microsoft applications," said Risinger.
Working in a paperless office environment has improved document accessibility and customer services. FCS Financial has a highly mobile workforce - more than 60 percent of workers regularly access information from remote locations using Microsoft Remote Desktop. Working with PDF files allows them to pull up relevant documents very quickly even when working from outside the office.
"eCopy ShareScan has helped us stay relevant in a highly competitive market from a customer service perspective. Our loan officers are more mobile than ever and can access all the information they need -- wherever they are -- when meeting customers. This is invaluable to our business," said Risinger.
More information on the full range of eCopy network scanning solutions from Nuance can be found at http://www.ecopy.com.
Nuance Communications, Inc.
Nuance Communications, Inc. is a leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance's proven applications. For more information, please visit www.nuance.com.
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