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6 replies

Edge to Edge printing problem

JohnJohnMember VIP
Group,
As I seem to have the pain in the a** issues lately here is another one that we cannot figure out.
We have two Ricoh SP4110n printers that were installed to print from an accounting program at a nursing home.
The program is MDI Achieve and they are using Windows 2000 version 5.0 SP4.
When printing a test page out of the program it tell us that to meet the UB04 specs that our printer must have edge to edge printing and 4mm margins on L,R,T,B.
Well, we have turned on edge to edge printing and set the page margins to 0 and it still cuts off the right side enough that the last number in four columns prints on the left side of a second page.
I cannot for the life of me figure out why.
We have adjusted the registration further left on the printer but it still cuts off the final number on the right hand side of the page and pushes it to the left side of a second page that is blank other than the few numbers on the left edge.
Any thoughts on this one. Ricoh's response was just turn on edge to edge printing and that will fix it. Doesn't work.
As always your sage advice is greatly appreciated.
John

John Anderson

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W wyzguynyukDocusultant P4P'er
Hey gang,

I usually avoid posting my ideas on issues like these simply because I know there are so many peopleon this site that are way smarter than me when it comes to IT issues. However, let me try "dumbing down" the conversation and ask this: Have you tried pointing the old driver (whatever they were using to print these reports before you installed the 4110n)at the new printer? I've had my IT department chasing their tails for weeks in the past looking for a way to make our drivers work with a specific program, only to find out that the program was written to work with a specific HP driver, and nothing else will make it happy. Since there aren't a lot of Ricoh-specific features on a SP4110n, maybe just pointing the old driver at the new printer (and re-naming it Ricoh SP4110n) will make the whole problem disappear?

If all of the IT gods are rolling their eyes at me right now, I humbly ask forgiveness for being a "stupid salesman", but honestly, I've seen this work before.

Good luck!
AP Art Post (Guest)
I have printed UB40s and other healthcare forms on this printer successfully from many different softwares.

Are you looking at printing the actual form onto paper? or data onto preprinted forms or data on overlays that are stored on the printer?

In short: is the form cut off or the data?

if the data is cut off then you might need to look at HMI, VMI etc for the data.

Often the data starts correctly on the left margin, but is actually to "big" to fit inside the right margin.

basic PCL commands to format the ASCII data will take care of this.

depending on how the data is formatted,and also which driver you use, there are different strategies to accomplish this.

Provide some detail and i will try to help you with this. This is clearly possible with any Ricoh printer.

regards

Uli Wehner

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