In the second part of our interview with Harry Dochelli (click here for Part 1), the Essendant President reveals details of a new managed print service that is directly linked to Staples’ acquisition of DEX earlier this year.
OPI: I saw on your website something about a new managed print offering? Is that coming from Staples too, maybe related to its DEX acquisition?
HD: That is correct. We’re going to be modifying DEX’s existing agent model. The way it will work is our dealers will uncover the opportunities for managed print services. DEX technicians will go in and assess the opportunity, determine the fleet, and re-size it if appropriate. DEX will carry the capital investment and then through us we’ll provide our dealers with a cost that’s a click cost. The dealers will put a mark-up on that click cost and their role in the equation will be to fulfil on the toner. Therefore, as the software triggers replenishment of the toner, it will communicate to us, we’ll pick and pack it, get it to our dealers, and they’ll make the last-mile delivery. read the rest here