One of my customers has a few of the Dell 3130N color printers and I offered to do a cost analysis for them. I first went to ricoh saves.com and looked it up and all it showed for consumables was toner cartridges. I thought, that's not right, where is the fuser, the transfer belt and others. So, I did a quick search on the web and came up with one hit for 3130N drum, the link did not have a lot of info.
So, I then paid a visit to Dell's site and had the same, the only consumables was the toner. Here's what I found out with the discussionchat I had with them:
9:41:44 AM art post Initial Question/Comment: art@p4photel.com
9:42:09 AM System You are now being connected to an agent. Thank you for using Dell Chat
9:42:09 AM System Connected with E&A_Jonathan
9:42:14 AM E&A_Jonathan Welcome to Dell Consumer Solutions Sales Chat! I hope you are doing well and thank you for waiting. My name is Jonathan and I will be your Sales Agent today. Feel free to provide your phone number so that I can contact you if we get disconnected.
9:42:53 AM E&A_Jonathan Good morning, what can I order for you today?
9:43:08 AM art post need additional info on the Dell 3130N, all I see for suuplies is toner cartridges, are there any other supplies of consumables needed?
9:44:14 AM E&A_Jonathan Hello Art, Let me check that one for you....
9:44:33 AM art post Most color laser printers also have these and you have to pay for them ...transfer unit, fuser unit etc.
9:44:35 AM art post thanx
9:44:44 AM E&A_Jonathan Kindly hold on for couple of minute's for me to check...
9:44:50 AM art post yup
9:45:12 AM E&A_Jonathan Thank's and I believe that your still looking to purchase this printer correct?
9:45:29 AM art post yes, I'm looking at the dell and a ricoh
9:45:50 AM art post I'm trying to figure out the cost per page for all of the consumable items
9:47:09 AM E&A_Jonathan I see, actually as per checking that system includes all the consumable's that other sold separately, you would only need to think about the toner's
9:47:55 AM art post huh? transfer belt and fusers are free?
9:49:55 AM E&A_Jonathan No, we do sell them as spare part's for the printer
9:50:21 AM art post oh ok, I need to know the cost and yield, can you provide for me? Thanx
9:51:40 AM E&A_Jonathan No problem and the fuser is around $230 and the transfer belt is around $260.99
9:52:01 AM art post do you know the yields?
9:53:00 AM E&A_Jonathan I'm afraid that we don't have that information on yields for the fusers and the transfer belt's
9:53:42 AM art post ok, I guess I have to rule out the dell, thanx
9:54:05 AM E&A_Jonathan I see, so your would go for the Ricoh printer?
9:55:35 AM art post yes, becuase I I have all of the consumable pricing and the yields for fuser and transfer, this way I know what my cost is. With the Dell, if there are no published yields, I have not idea what my cost per page would be
9:56:45 AM E&A_Jonathan Ok, I understand and it's a best way to project future printing cost, so would there be anything else that I can help you with?
9:56:59 AM art post nope thank you!
Well, it seems there is a drum and fuser however they are considered parts!! Does anyone know the OEM for the Dell3130N?
Art
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