Datto Inc.'s "Global State of the MSP Report," released earlier this month, revealed 75% of the MSPs polled identified cloud productivity services such as Microsoft 365 and Google G Suite as the leading managed service they provide. Future plans also call for cloud: MSPs cited cloud-based infrastructure design and management as the top service they plan to offer within the next year, according to the Datto MSP report. That's quite a shift from just four years ago, when many service providers had yet to commit to cloud computing. The COVID-19 pandemic, meanwhile, is shifting how MSPs manage their operations and deliver services.
Rob Rae, senior vice president of business development at Datto, a data protection and MSP software company based in Norwalk, Conn., recently elaborated on some of the managed services trends surfacing in the company's report. read the rest here