I found this in an IT Forum it appears to be from a Connectwise employee, I know there are allot of Dealers are using Connectwise, i thought I would share. see below.
Posting this here as I believe it will have a direct impact on ConnectWise customers’ experiences with support, consulting, bug fixes, new features, etc. ConnectWise has also advertised for a long time that it is one of the best employers in Tampa, but it seems they are only firing Tampa resources now, not hiring, and that may matter to some customers who wanted to support a “local” business.
Some background – on June 10th April 1st all ConnectWise employees were informed that their 401k matches were paused indefinitely, lunch stipends were eliminated and unlikely to come back, all bonuses not yet paid out would not be paid until further notice, and annual merit increases (usually capped at 3% per person) were postponed indefinitely. The executive leadership announced they were taking pay cuts, but they did not provide any information about what these pay cuts looked like. Numbers were shared each week with colleagues about the state of the company, and at no point did it look like we were anywhere close to being in the red – our profits had slowed below what our predicted growth had been, but we were still profitable. Personally, I was upset by deciding that colleagues were not worth as much as keeping on Thoma Bravo’s projected earnings path, but I’m biased because I like being paid for my work.
On July 7, 2020, 4% of US ConnectWise colleagues were informed their positions no longer exist at ConnectWise. Leadership won’t provide a breakdown of which offices and departments experienced the greatest cuts or how leadership decided who would be cut, but the direct managers I’ve spoken with indicated they were not involved, so these decisions were likely made by upper management who does not know what the individuals they let go actually do for the company. Many of our most knowledgeable and senior resources were cut – people who had been with the company 10 years and coordinated extensively between teams. I know of one partner facing role which was cut to just one person, and they kept the least experienced one. I heard from a Sell employee that their office lost 25% of its employees. UK and AU offices were also affected. Offices in India were not affected and are still interviewing and hiring.
During a company all up on 7/8/2020, Jason Magee made it clear that this decision was made partly due to Covid, but the intention had always been to reduce the US workforce (through “natural attrition”) as part of their efforts to “optimize” the business. The last employee all up (June) we were told the company was still at a 7% profit for the year. During the 7/8 meeting we weren’t given an exact figure but were told that we were still successful and this was to “keep us successful.” On the same 7/8 call, Magee also announced that benefits like executive bonuses may be coming back soon, as well as 401k match. Annual merit raises are still canceled for 2020, but they’re hoping to reinstate them in 2021, apparently. When asked whether more layoffs were coming, Jason said that without Covid the plan is, again, for “natural attrition” to help us “optimize.” If Covid continues as it has been, though, he is not willing to guarantee that this is a “one-and-done” scenario.
The worst part of this for our partners is that, when asked what the plan is to cover the work formerly done the people who were let go, Jason’s answer was that managers would figure out how to get it covered. You can expect your support tickets, bug fixes, and project implementations to take significantly longer due to this reduction in force. It seems likely that further reductions are coming and that more and more positions will be offshored. Depending on how this transition is completed, what training is done, and the quality of the new resources hired, this may also impact partner experiences.
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