Has your organization recently implemented an enterprise content management (ECM) solution?
Before you celebrate, understand that now is when the real work begins. It’s time to configure and optimize the ECMsolution. This is the stage when you put that plan into action, integrating ECM with your line-of-business applications, as well as your email system and mobile technology.
Steps You Must Take
Email integration is critical for effective document management due to the sheer volume of email and the fact that everyone in your organization uses it. While many ECM solutions offer email integration, relatively few do it well. Since everyone is going to be using this particular integration on a daily basis, ECM should connect to your email system in a way that’s simple, efficient and seamless.
As more people begin working from mobile devices, your ECM solution must also offer a great mobile user experience. In configuring your solution, make sure it provides key functionality on mobile devices, such as capturing and scanning documents, receiving documents and managing digital workflows. And since many organizations have embraced the bring-your-own-device (BYOD) model, in which people are encouraged to use their own phones, tablets and other devices for work, make sure that users are able to access your ECM system from a wide variety of mobile platforms. read the rest here and get your ebook!