Concerns with Ricoh Support Tools?

gapMaven VIP

Ricoh has a few customer support tools that give Ricoh access to the customer's MFP info (i.e. RemoteConnect and ARMS). Wondering if you as dealers or if customers ever have any concerns about Ricoh having access to this (what I assume is basic device) information?

Thanks.

12/4/191:34 PM

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Original Post

Art PostAdmin VIP

We are using both and we are not concerned. Going back a few years ago there was no way we were using @remote, guess things have changed

12/5/1910:20 PM

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