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Color lock out option setup on AP3800

PM Pete Maimone (Guest)
OK Graham or Lee, here's another one for you. I recently installed an AP3800CDT1 with the User Account Enhance Kit. We loaded the latest version of Smart Net Monitor for Admin from the Ricoh website. When we selected the device in SNM the user access control tab was missing. And we couldn't set it up to lockout specific users from color.

Question#1: Does the fact that we only have a MAC workstation connected to it right now have something to do with the tab not being there? while the tab also dosen't show when we select the 551 and 1035 currently on the network.

Quetion#2: can we set up the user lock out feature through the web browser pointed to the 3800?

Thanks as always!

Pete M.
Original Post
G GrahamDocusultant Elite P4P'er
Never seen that happen...I have a couple out there and that tab shows up every time. I am assuming that you could not set up any users at all since you don't have that tab? I would try doing a full uninstall and reinstall olf SMN and if that doesn't work, have a tech make sure that the User Acct Enhancement is activated.

Graham

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