Charging for MPS Assessments and Consultation

Love to help, however we don't do much with MPS, can anyone else help with this?

We are just getting into the MPS game and we have only charged standard MPS fees in the past (hardware and clicks).  We have not seemed to get to a place where we can charge for initial assessment or the proposal, but we are getting into where we can charge a Managed Print Services monthly fee that includes automated meters, supply management, basic automated service calls, and will really help with the change management and post management.  It is our first deal structured like this, so I will have more experience as to how this works out in another year.

We don't do much with MPS right now and from what we have done we have not been in a place where we could charge for it. We do however come up with a standard number based on hours and time and let the customer know how much value the assessment brings to them.

With the Toshiba PageSmart MPS program assessments are free.  The customer has to agree to download some monitoring software onto their LAN for a month before the Toshiba Encompass MPS software will kick out an automated quote for an all inclusive cpc price.

PageSmart is not vendor specific so we will service all major brands of printers with labour, toner and parts.

Minimum billing including labour is $300.00 per month (toner, labour and parts).  Without labour is $200.00 per month (toner only, no parts).

Nice part about PageSmart is that Toshiba guarantees the cpc for one year.  The dealer is off the hook if Encompass calculates too low a cpc.

Toshiba has made some big investments in the back end of the PageSmart program that the average SMB dealer could not afford nor manage.

We charge for MPS assessments if we are engaged as a consultant or if they become part of an RFQ.  No charge for an assessment if part of a normal sales cycle or as an ongoing service to an existing MPS client.