New Unified Worldwide Offering Delivers Common Menu, Delivery Methodology and
Services to Help Advance Office Efficiency and Reduce Total Cost of Ownership
LAS VEGAS--(Business Wire)--
Setting a new standard for delivering managed print services to regional and
global customers, Canon U.S.A., Inc., a leader in digital document imaging and
advanced office solutions, today launched Canon Managed Document Services (Canon
MDS), a new unified, global initiative for outsourced print and document
management services.
In concert with Canon Inc.`s recent global announcement consisting of a standard
service menu and methodology, Canon MDS provides the infrastructure, tools and
support to serve small to enterprise offices and CRD environments on a global
scale, while also serving the needs of customers with a local geography. Based
on a common menu of tools and services, the Canon MDS offering evaluates a
customer`s needs and ensures continuous improvements through a five- phased
approach, including:
1. Discover and Analyze
2. Design
3. Deploy and Transition
4. Support and Manage
5. Evaluate and Review
According to the Rob Sethre, senior analyst, the Photizo Group, a managed print
services research firm, "MPS is the fastest growing segment of the imaging
industry, growing at a compound annual rate of 30 percent. Although historically
MPS has been targeted to mainly large accounts, Photizo anticipates that MPS
will become increasingly popular with small- and medium-sized enterprises,
thereby putting dealers who offer these services in excellent position to
capture a larger share of customer opportunities."
As small- and medium-sized business customers look to take advantage of managed
services models, Canon MDS empowers its network of authorized dealers to provide
document services by packaging sophisticated tools and technologies that can
easily be leveraged in customer deployments. In the U.S., Canon has been
successfully delivering managed print services to many top-tier organizations in
the region for several years through its Canon Business Solutions subsidiary.
Now with a common menu, Canon can offer its global customers a consistent
approach and range of services regardless of their location.
"Today as customers increasingly recognize the monetary and workplace efficiency
benefits of migrating to an outsourced solution, customers and dealers alike are
looking to print manufacturers to deliver the complete print and document
workflow solutions that will help reduce total cost of ownership and improve
overall efficiency," said Sam Yoshida, vice president and general manager,
Imaging Systems Group, Canon U.S.A. "This new Canon MDS offering, in combination
with the technological innovations available with our products, such as the new
imageRUNNER ADVANCE Series, will allow our customers and sales channels to tap
into a single-point-of-contact to utilize and leverage the regional and global
expertise and resources of Canon like never before for outsourced services."
The Canon MDS offering leverages several innovative technologies and tools that
uniquely combine Canon developed device functions, software solutions and
professional services capabilities. They include:
* imageRUNNER ADVANCE Content Delivery System, which offers capabilities for
remote services, including remote installation of imageRUNNER ADVANCE firmware
updates, embedded software options and MEAP applications
* imageWARE Enterprise Management Console with Plug-ins, which can be used for
on-site enterprise device management, customer-managed meter collection and
service alerts delivery
* imageWARE Remote, which enables the automatic submission of meter data and
service alerts for pre-emptive support and consumables fulfillment, e-Billing
functionality and integration with leading third-party Dealer ERP systems, such
as OMD and e-automate
* uniFLOW Output Manager is an intelligent and highly scalable print management
software suite with modules for Universal Secure Printing, Rules-Based Routing,
Authentication, Desktop Accounting and Print Center Management
* Canon U.S.A. Professional Services brings the expertise to design and
implement managed document services, from analyzing a customer`s print
environment and developing new designs to reporting results and identifying
areas for future improvements
* Canon MDS Knowledge Portal provides a secure Web site for business development
and support, including business plans, training modules, best practices, white
papers, case studies, industry analysis and more
The Canon MDS initiative will provide the framework and know-how required for
Canon and its channel partners to effectively deliver managed services to
clients. Based upon this introduction, Canon intends to capture a larger share
of the growing market for outsourced document related services.
About Canon U.S.A., Inc.
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and
industrial digital imaging solutions. Its parent company, Canon Inc. (NYSE:CAJ),
a top patent holder of technology, ranked third overall in the U.S. in 2008†,
with global revenues of US $45 billion, is listed as number four in the computer
industry on Fortune Magazine's World`s Most Admired Companies 2009 list, and is
on the 2008 BusinessWeek list of "Top 100 Brands." Canon is committed to the
highest levels of customer satisfaction and loyalty, providing 100 percent
U.S.-based consumer service and support for all products. At Canon, we care
because caring is essential to living together in harmony. Founded upon a
corporate philosophy of Kyosei - "all people, regardless of race, religion or
culture, harmoniously living and working together into the future" - Canon
U.S.A. supports a number of social, youth, educational and other programs,
including environmental and recycling initiatives. Additional information about
these programs can be found at www.usa.canon.com/kyosei. To keep apprised of the
latest news from Canon U.S.A., sign up for the Company's RSS news feed by
visiting www.usa.canon.com/rss.
†Based on weekly patent counts issued by United States Patent and Trademark
Office.
All referenced product names, and other marks, are trademarks of their
respective owners.
Canon U.S.A. Web Site:
http://www.usa.canon.com
or
For sales information/customer support:
1-800-OK-CANON
or
Editorial:
Canon U.S.A., Inc.
Mike DeMeo, 516-328-4928
mdemeo@cusa.canon.com
or
Christopher Smith, 516-328-5184
chsmith@cusa.canon.com
Copyright Business Wire 2009
Original Post