Canon IR C5255 First Copy Out Time

By the way they have 3 Ricoh MPC5502's right now.

First print  out or first copy out?  Hard to believe the Canon is that slow. Is that from the glass or the document feeder if copy?

What does the brochure state for FCOT?

That's first copy out from the doc feeder. Brochure states 3-4 seconds I believe. We aren't even close at 23. 

Update from Canon service engineers:

There is no fix for this.

1 - acknowledgment that FCO is slow and we will probably lose deals because of it. 

2 - the specs are written from placing the paper on the glass, selecting tray 1, and starting the print.

and then the real kicker...

3 - They don't get this spec from any kind of warmup time included. He stated they run 5 sheets to fully wake the machine and then start the test meaning no warm up times whatsoever are factored in. 

The spec sheet is one big lie for the 5200 series. The best you will see for time will be about 20-25 seconds.

Update on top of the update. I spoke to several friends of mine at other dealers and they found the same things. Most were around 23 seconds or more. Every one of them said the exact same thing in that they had never had anyone question it or bring it up. Several Canon people have told me it is not correct but I can't see how it would be the way it is when it has been tested now at several dealers in other parts of the country as well as different 5200 series machines in my office. I know this series is going away in a few months so hopefully this is something that is fixed.

Hey Jason,

I've placed a few C5255's and they definitely DO NOT have a FCOT of 23 seconds or more! I've seen them print out at anywhere from 3 to 4 seconds.

1) What print driver are you testing on? PS, PCL or UFR II?

2) What is the file size of the documents your customer is printing?

3) Does the C5255 notify you that it is "Adjusting Gradation" each time? There's a way to turn this off which affects the FCOT.

C5255's are great machines. We just one back with over 1 million copies on it and it runs like a dream.

Czech, this is copying from the feeder, single page. Printing is fine. We use mostly the ufr II.

I've had two other dealers in different parts of the country test the 5255 and both came back and have me 20-25 seconds first "copy" out time. One of them had never noticed it until I asked them to test it. 

Mer also weren't getting any alerts about calibrating either.

We've had tremendous success with the 5200 series and we never noticed it until the customer brought it up. We switched a Ricoh out in our workroom to a 5255 and my employees said it took forever not 5 minutes after swapping machines out. Once the customer mentioned it that's when I started calling friends to test it as well.

Geesh,  makes me want to go to my Ricoh's and check out the FCOT to see if they are real or fabricated!

Art, it seems like the Ricohs are the closest to their spec sheets. I tested canon, Samsung, MURATEC, and Ricoh. I found Ricoh was closest, Samsung second, MURATEC 3rd, and canon 4th. All on 55 ppm machines.

Nothing scientific here but I ran this test from a fully awake machine this afternoon and still get no better than about 12 seconds.

I counted 15 seconds. still gonna test some of my Ricoh's from the Dcoument Feeder also

Ran the test on the new Canon Color Series while I was at the Canon event in Atlanta this week and from fully awake it is better at about 12 seconds. Funny though, the Canon sales/marketing people tell me there is no problem and we must be doing something wrong, then the engineers tell us that's just how it is. I brought it up to one of product managers and he pretty much said that's just how it is.