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Can someone help!!!

AP Art Post (Guest)
I have a ricoh copier in on a trial, we set a customer paper size for 4.125x9.5 for the paper tray. We are printing from a mac application, and we get a paper size error. We went back to the mac did a custom size for and everytime we put in 4.125, the mac reverts to 4.12 and I'm thinking this is causing the paper mistmatch. Can anyone help with this?
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Color1Color1Elite P4P'er VIP
I have had some weird issues happening with the wide format and printing PDF's. One resolution we had with those devices was to go into user tools and system settings, go to printers, and turn off the "substitue paper sizes". It's coming in set to Auto. With one of my accounts, they couldn't print PDF's til we turned it to off. Just a thought.

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