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C3030 with MAC OSX

John RoofJohn RoofElite P4P'er
A printing customer that uses MAC OS X tells me that since they installed the C3030, they are not able to see the paper trays to pull 11x17 to print their proof sheets. They can see the printer, but not the trays. Is the configuration of the printer the same in MAC as with Windows to configure the trays? Any MAC users out there that can help with this?
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John RoofJohn RoofElite P4P'er
I spoke with Terry Duncan and Bill Carroll at Ricoh on this. They said that if the customer needs to download the latest PPF from the website instead of using the install cd. They said they had encountered some corruptive files on the cd. I had the customer go to ricoh-usa.com and once he downloaded the newest version, he was able to see the trays. Another happy customer.

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