Since GE has purchase Xerox leases, has anybody being able even if it's a customer to get a buyout from them in a reasonable time frame. If you have a name and/or phone number a customer can call. Thanks
You actually do not need a buyout from Xerox unless you intend to keep the unit.
I have done this for years:
I calculate the remaining payments on the lease, I always calculate with the leasing compay billing in arrears for the first payment. I then put it into a spread to sheet to double check all of the months that have expired. From there I explain to the customer that they have x amount of payments left, and that we do not pay for late fees or any other charges and we will either cut the check to you or we will pay the leasing company.... You take your pic, if they decided that they will take the check I then put the return of the system in thier hands. Meaning they are responsible for sending the check in and getting the return location for the copier.
I do this does not answer your question, however it may help you in future deals.
I had a school district wait 2 months after numerous phone calls finally get what they needed. I just thought it was the local rep stalling. Maybe the problem is GE...I hadn't had any problems until recently.
Art, this is what I done for years. The problem now is the ones that have service included in there lease. I seen a few leases that the customer signs and sometimes I see the lease payment for machine only then service, but lately Xerox is not showing that on there agreements. Thanks
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