Blank Pages when printing from browsers | Print4Pay Hotel

jswinberlinMaven VIP

Recently we've had an increase of calls from clients printing from browsers and getting blank pages. This seems to be more common with Google Chrome browser but not entirely isolated to it. It seems when a website creates a PDF that is viewed in the browser there is a problem with Chrome's PDF plug in. Based on what I have read on the web you should be able to disable Chrome's plug in and enable Adobe's. Another work around is to download the PDF and print it from Reader. Is anyone else experiencing this and if so, do you have any documentation I can pass along to customers?

5/20/1510:03 AM

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jswinberlinMaven VIP

OK, I created the documentation. Please feel free to use it.

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Chrome Prints Blank.doc

Art PostAdmin VIP

I have the same issue if I need to print from my gmail account. Ty for posting that information!

jswinberlinMaven VIP

Sure thing Art. Let me know if this works, I'd be curious to know.

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<div id="{%=id%}" class="reveal-modal small h-alert-modal-popup" data-reveal>
    <div class="first-modal-focus focus-utility-element" tabindex="0" aria-label="Inside Modal"></div>

<h4 id="{%=id%}_title" class="margin-bottom-10 popup-title"></h4>
    <div id="{%=id%}_body" class="margin-bottom-10 popup-body">
        </div>

<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>