Cody, WY (October 1, 2009) - BEI Services, Inc. today announced the release of its Executive Critical Service Indicators (CSI) dashboard. BEI Services enhances its product offering with drill-down graphical displays of Critical Service Indicators.
“The product design is focused on serving the needs of owners and executives who need detailed information for informed decision-making. CSI provides the necessary tools that companies need to evaluate the health of their service operations by a click of mouse” says Bud Karakey, VP of Operations, BEI Services.
The user-friendly Executive CSI dashboard offers a high-level view in a single page, and then provides the capabilities to drill down to detailed and specific service problems for proactive and improved customer service.
“BEI Services has been providing comparative benchmark statistics to companies for over 16 years, but as the volume of available data increased, so did the effort involved in intelligent data mining. Executive CSI is designed to provide the most widely used reports in a graphical and user-friendly format. Our clients indicated the need to offer a technician performance grading system, and the newly-released Executive CSI grades the technician performance on time accountability, as well as compares it against worldwide peer performance on service cost and on per model bases.” stated Wes McArtor, President of BEI Services.
See BEI’s Executive CSI dashboard at http://www.beiservices.com/csi
About BEI Services
BEI Services has been providing the world’s only source for unbiased imaging device performance benchmarking since 1993. Having also developed the most successful technician incentive program in the history of the industry, BEI stands alone as experts in service department benchmarking and managed incentive programs. Tracking every service ticket on over 2.1 million imaging devices worldwide, BEI can show you what “good” looks like and where you stand in relationship to that benchmark.
For more information about BEI Services contact their offices at 307-587-8446, email: marketing@beiservices.com or visit www.BEIServices.com
Contact: Bud Karakey
BEI Services, Inc
Tel: 307-250-7214
Email: marketing@berservices.com
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