Cody
WY, September 8th, 2010: BEI Services Inc. announces the full software
release and deployment for the National Printer Repair Network (NPRN).
Over the last few weeks, BEI Services has deployed and trained the members of
NPRN network on how to utilize their automatic nationwide call routing
system. This software automatically routes requested service calls to
participating dealers/resellers throughout the U.S. based on manufacturers
supported and zip codes. All service calls are then measured for service
response times, along with other performance measurements per dealership.
The routing and reporting software is maintained at a secure website with access
by all members. When a service call is entered, the system will find a
servicing dealer within 30 seconds and notify both the service requestor and
service provider via email to have them login to the site and accept the service
call. The system them follows up with timed reminders to ensure the
service notification is not missed.
“As Managed Print Services (MPS) becomes increasingly popular around the U.S., BEI Service’s software will provide our member dealer/resellers the advantage of having visibility to all service calls throughout the national network.” states Frank Topinka, president of NPRN. “. With the completion of this software rollout the NPRN has a platform to continue to expand coverage so we can fulfill our mission of providing members with high quality, fixed cost service.”
“Starting a nationwide independent servicing network requires an enormous effort” stated Mike Woodard, service consultant for Strategy Development who helped develop the NPRN strategy. “There needs to be organization, best practices and controls with measurement of these practices at the member level. While I can help steer the direction of the network, there needed to be a central system in which everybody could be measured equally. Having worked with BEI Services performance data for years, I knew there was a good fit here and invited them to the table. They have done a fantastic job creating, implementing and deploying their solution, and we are now ready to continue an aggressive controlled growth of the NPRN network to cover the entire United States.”
“This has been a very rewarding project to complete with the NPRN members” says Bud Karakey, VP of Operations for BEI Services. “Since Mike Woodard introduced us to the NPRN network, we have work closely with their entire member community as well as Frank and Mike to make sure we provided a solution the members would be happy with, but more importantly embrace as their own. This software will allow the members piece of mind knowing there is an independent third party monitoring performance.” Bud continued; “Our Director of IT, Matthew Peters has been instrumental in creating call flow processes needed in this project due to the complexity of the data integrity because service call ownership changes throughout the calls. We also maintain all the service histories of all calls, including parts usage and meter readings for each dealership.”
About BEI Services
BEI Services has been providing the world’s only source
for unbiased imaging device performance benchmarking since 1993. Having
also developed the most successful technician incentive program in the history
of the industry, BEI stands alone as experts in service department benchmarking
and managed incentive programs. Tracking every service ticket on over 2 million
imaging devices worldwide, BEI can show you what “good” looks like and where you
stand in relationship to that benchmark
About NPRN
The NPRN members consists of more than 35 printer and copier
dealers around the national that have come to an agreement to assist each other
in repairing imaging equipment for a fixed dollar amount and parts mark
up. This agreement insures these companies can maintain their
profitability for their national account customers. Due to the activity in
Managed Print Services, it became necessary to create an alliance with companies
across the nation for a fixed repair cost.
About Strategy Development
Strategy Development is a management consulting
firm for the technology and outsourcing space and the leading MPS consultancy,
specializing in business planning, sales effectiveness, advanced sales training,
and operational and service improvement.
For more information on BEI Services, contact Bud Karakey at 307-250-7214, bud.karakey@beiservices.com or visit www.beiservices.com
For more information on NPRN, contact Frank Topinka at Page After Page (508) 842-7636, ftopinka@pageafterpage.com or visit www.pageafterpage.com
For more information on Strategy Development, contact Mike Woodard (610)742-4701, woodard@strategydevelopment.org or visit http://strategydevelopment.org