Cody WY, December 16st, 2009: BEI Services Inc. announces an agreement with National Printer Repair Network (NPRN) to provide software for advanced national service call routing and service performance measurements. NPRN will route their national service calls automatically to the required servicing dealer while gathering service performance data for those calls. The software will automatically update the requesting dealer of the status of the service call through its completion.
“Due to the variety of ERP and CRM systems the NPRN members have, they needed a common platform for us to provide the statistical data and associated benchmark requested by the NPRN members.” said Bud Karakey VP of operations for BEI. “With nearly half of the current NPRN members as BEI customers already, it made sense to add this new software to our web services for the rest of the NPRN members to utilize, with the added functionality of automated call routing.”
“BEI Services offers a one of kind wealth of performance data and benchmarks” said Frank Topinka, coordinator of NPRN. “As our members continue to grow, it has become critical for us to better manage national service calls and ensure that our members have the performance data they need while providing increased customer service to their end-user clients.”
About BEI Services
BEI Services has been providing the world’s only source for unbiased imaging device performance benchmarking since 1993. Having also developed the most successful technician incentive program in the history of the industry, BEI stands alone as experts in service department benchmarking and managed incentive programs. Tracking every service ticket on over 1.5 million imaging devices worldwide, BEI can show you what “good” looks like and where you stand in relationship to that benchmark
About NPRN
The NPRN members consists of more than 35 printer and copier dealers around the national that have come to an agreement to assist each other in repairing imaging equipment for a fixed dollar amount and parts mark up. This agreement insures these companies can maintain their profitability for their national account customers. Due to the activity in Managed Print Services, it became necessary to create an alliance with companies across the nation for a fixed repair cost.
For more information on BEI Services, contact Bud Karakey at 307-250-7214, bud.karakey@beiservices.com or visit www.beiservices.com
For more information on NPRN, contact Frank Topinka at Page After Page (508) 842-7636 or ftopinka@pageafterpage.com or visit www.pageafterpage.com
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